Reservations Agent
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a professional and customerfocused Reservations Agent to join our team in Jeddah Saudi Arabia. As a Reservations Agent you will play a crucial role in ensuring guest satisfaction by managing bookings providing information about our hotel services and maximizing revenue through effective sales techniques.
- Handle incoming reservations via phone email and online booking systems ensuring accuracy and timeliness
- Provide detailed information about hotel accommodations rates packages and special offers to potential guests
- Utilize upselling techniques to maximize room revenue and promote hotel services
- Enter and maintain reservation data in the property management system (PMS) with a high level of accuracy
- Follow up on guest requests and inquiries within 24 hours of receipt
- Assist with group bookings and manage allotments as directed by management
- Collaborate with other departments to ensure smooth guest experiences from reservation to checkout
- Monitor and update hotel availability to optimize occupancy rates
- Prepare daily reports on reservations cancellations and modifications
- Maintain knowledge of local attractions and events to assist guests with inquiries
- Adhere to hotel policies and procedures ensuring compliance with industry standards
- Participate in regular training sessions to stay updated on new offerings and reservation techniques
Qualifications :
- Vocational Certificate in Hotel Management Business Administration or Bachelors degree in Hotel Administration Business Administration or equivalent
- Minimum of 1 year of experience in a similar role or 6 months of experience in reservations or front office operations
- Proficiency in Microsoft Office suite and property management systems (e.g. OPERA)
- Excellent communication skills in English both written and verbal
- Strong customer service orientation with the ability to interact professionally with guests employees and third parties
- Detailoriented with a high level of accuracy in data entry and information management
- Ability to multitask and work efficiently in a fastpaced environment
- Flexible schedule including availability to work evenings weekends and holidays as required
- Knowledge of hospitality industry standards and best practices
- Demonstrated sales skills and ability to upsell hotel services
- Ability to remain calm and professional under pressure
- Cultural sensitivity and adaptability to work in a diverse environment
Additional Information :
- Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
