Client Experience Representative
Client Experience Representative
Posted on :
08-03-2025
Employer Active
1 Vacancy
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Job Description
AClient Experience Representativetoprovide support to our clients for software solutions. The ideal Representative will be aknowledgeable and enthusiastic home health home care or hospice professional who enjoysmaking a positive impact on patients lives across the country.
- Provide consultative support and solutions for all Axxess clients; answer questions via phone and support ticketing center resolve problems and offer general assistance for the daytoday operations of our various products
- Partner effectively to provide quality support while always upholding company values
- Respond rapidly and provide prompt support to client concerns; escalate unresolved matters and maintain ownership through to a timely resolution
- Receive ongoing training to maintain knowledge and relevancy within the industry and company products/services
- Communicate with clientele; research to diagnose inquiries; managing database records and provide status reports on reported issues all done with speed and professionalism
Qualifications :
- Healthcare Industry Experience is a plus (LVN PTA COTA MSW Intake Scheduling Office Management Administration Medical Records)
- Bachelors degree required
- Customer orientation and ability to adapt/respond to different personalities
- Desire to anticipate customer needs paired with the drive to provide a consultative solution
- Excellent communication skills; presentation written and verbal
- Demonstrated ability to organize and implement priorities; manage multiple tasks in a dynamic setting
Additional Information :
Competitive Compensation.
5day workweek.
Flextime.
Competitive Health Insurance (Employee Spouse 4 children).
Growth and Development
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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