Collections Team Leader
Collections Team Leader
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Salary Not Disclosed
1 Vacancy
Job Description
Are you an experienced leader with a passion for driving team performance and developing talent Were looking for a Collections Team Leader to manage and coach a team of collection officers ensuring high engagement performance and capability. In this role youll be responsible for the daytoday management of your team ensuring they meet organisational goals handle escalations effectively and contribute to continuous improvement initiatives. This is a great opportunity to lead a motivated team and play a key role in strengthening our credit control management framework.
What youll do:
- Lead coach and develop a team of collection officers to ensure high performance and engagement.
- Drive team results achieving KPIs and maintaining quality service standards.
- Serve as the point of contact for collectionsrelated queries and escalations.
- Allocate work ensuring the portfolio is up to date and performance standards are met.
- Support the implementation of new initiatives and continuous improvement projects.
- Ensure compliance with regulatory requirements and best practices.
- Collaborate with other departments to address challenges and improve operations.
- Oversee account progression to ensure timely actions including legal proceedings or repossession.
Qualifications :
What youll bring:
- Extensive experience in Commercial Collections ideally with a proven track record of success in this area.
- A background in People Management with the ability to lead and develop teams.
- Strong understanding of Australian regulatory obligations (ASIC Debt Collection guidelines Privacy Act).
- Experience managing specialised portfolios (Hardship Repossessions or Legal) is preferred.
- Ability to collaborate effectively with stakeholders at all levels.
- Excellent relationshipbuilding communication and phone management skills.
- Resilient resultsdriven and adaptable.
Additional Information :
Key benefits:
- Collaborative teams a flat structure means everyone can learn from colleagues and senior leaders around the business.
- Flexible working environment were headquartered in North Sydney with statebased workplaces and offer a flexible work policy.
- Family support industry leading 26 weeks paid parental leave.
- Varied workspaces our office enables areas for collaboration brainstorming and socialising as well as focus zones.
- Wellness focus grab a healthy breakfast snacks and if you like keeping active we have excellent building facilities to support you.
- Positive environment come together with all your colleagues at Sydney HQ every 100 days to set and collaborate on key cross functional business priorities
#LIHybrid
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
