Customer Service Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Preparation of job quotations including coding and pricing in coordination with relevant Sales Manager and sister companies.
Preparation of Contracts Price Lists/LTPAs across the MENA region.
Technically support the team with respect to JC products and its understandings.
Support external sales team with specific customer account information
Networking and communication with customers agents and other JC operations.
Review customers enquiries and orders
Following up and monitoring of internal order processing and delivery performance.
Assist finance in resolving payment issues in case of product discrepancies.
Use of SAP C4C business system and its relevant modules.
Work with other departments to expedite the service to customers.
Prepare notifications for non compliances.
Review LOC for commercial terms and conditions.
Ensures to lead the Customer Servicerelated Team meetings & manages the Business Warehouse reports generated by CST.
Organizes and conducts Trainings on CST processes and functions to the existing and the New teams members
Manages the Customer account creation/amendments in MDM/C4C/SAP
Ensures quality & safety within functions/ tasks performed by himself/herself and staff reporting to him/her
Responsible for exercising due diligence towards health & safety of self and others within the organization
Ensures compliance with the applicable HSE instructions requirements laws and regulations received from customers regulatory and statutory bodies
(Customer collaboration & Support) Respond to inquiries in a timely and efficient manner & Provide exceptional customer service by promptly addressing customer inquiries concerns and feedback via portal phone email or live chat Accurately input customer Pos/Contract interaction details and any followup acknowledgment to customer
(Continuous Improvement) Participate in performance reviews and take constructive feedback to improve individual performance Adhere to company policies procedures and guidelines to ensure consistency and compliance in all customer interactions.
(Team Collaboration) Collaborate with team members to share insights tips and strategies for improving the customer service experience Actively participate in team meetings and training sessions to enhance skills and stay aligned with the teams goals
Qualifications :
- Diploma or University Degree in Economics Commerce or similar field
- 5 years of professional experience in sales or commercial administration in particular handling export and shipping documents and LOCs. Experience of working in a multinational and multicultural environment
- Technical knowledge of or ability to learn SAP system
- Product knowledge or ability to learn about John Crane product portfolio & product codes.
- Excellent MS Office background
- Languages: English language preferred. Speaking in Arabic is an advantage
Additional Information :
With colleagues stretching across the globe we are proud of our diversity. To foster inclusivity we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our crossbusiness ERGs include Veterans Pride Network Black Employee Network Network and Neurodiversity.
Across our company we recognize excellence culminating in the Smiths Excellence Awards our annual celebration of the most extraordinary activities people and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day a global celebration of Smiths around our network.
Join us for a great career with competitive compensation and benefits while helping engineer a better future.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race colour religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.
At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website Careers Smiths Group plc
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
