Desktop Support
Desktop Support
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Job Description
We are currently hiring for a Desktop Support role in Ottawa. Join our dynamic IT support team where youll play a key role in managing and maintaining IT assets while providing essential support services. In this role youll execute asset deployment troubleshooting issue remediation and ensuring smooth IT operations. We are looking for someone who enjoys a customer service facing role while also having the ability to take initiative contribute to process improvements and collaborate with team members to enhance service delivery.
Primary Responsibilities would include:
- Under occasional supervision and on own initiative provides support services for line and or functional teams. Performs moderately complex duties requiring knowledge of subject matter and full understanding of department practices.
- Primary duty is to execute preparation deployment setup harvesting and destruction of IT assets. Responsible for assigned service requests including request discernment troubleshooting/solutioning and resolution and other related duties as required.
- Assistance on Information Systems administration and endpoint management/maintenance SW deployment harvesting and management remediation of security issues categorization of service requests and queue management may be required.
- Asset management system Service desk script policy and protocol support/maintenance/creation may be required.
Initiative & Accountability
- Expected to take initiative on primary duties and when idle seek opportunities to alleviate workload on other members of the Team and contribute to continuous improvement.
- Identifies and reports on issues impacting their assigned tasks when they occur.
- Makes operational decisions/exercises independent judgment within generally defined parameters. Alters approach or recommends procedural changes to accomplish desired results. Seeks consultation or guidance as needed.
- Accountable for quality of own work as well as support and guidance to other members of the Team.
- Exercises judgment through interpretation and application of experience.
- Problems are diversified and require analysis or evaluation of data.
Complexity
- Works under general supervision and receives guidance from others when sought. Output is trusted as accurate and generally sound. Output may be reviewed for soundness and judgment and if required feedback is provided to support continued learning. May assist junior staff in most situations.
Communication & Giving Guidance
- Probes and listens carefully presents information clearly and in appropriate style persuades others in straightforward situations.
- Works under general supervision and receives guidance from others when sought. Output is trusted as accurate and generally sound. Output may be reviewed for soundness and judgment and if required feedback is provided to support continued learning. May assist junior staff in most situations.
- Builds internal and external relationships to facilitate the achievement of job/role accountabilities such as relationships with key suppliers customers management and internal service providers.
- Strong verbal and written communication skills required.
- Strong customer service skills required.
Qualifications :
Education & Experience
- College Diploma and 36 years desktop IT support experience required. A professional designation is an asset.
- 2 years minimum experience with Information Systems administration
- 2 years minimum experience with endpoint management technologies including encryption antivirus patching Wireless remote access and introspection.
- Ability to install and troubleshoot a wide range of endpoint software and hardware.
- Ability to recommend Hardware and Software to solve issues and break fix issues. This may include ordering and receiving. Interfaces with other departments to troubleshoot issues. Provide input and recommendation on architectural changes.
- Considered fully qualified. Applies learned skills and knowledge to most tasks associated with the job family. Completes diverse moderately complex assignments within defined policy and according to objectives
Other
- Must be able to obtain and maintain Canadian Security Clearance and a positive Controlled Goods Assessment. Eligibility to work in Canada either as a Canadian Citizen or Permanent Resident.
- Applicants may be required to meet additional security requirements in order to gain access to technical data classified areas or information that is subject to international regulations.
Additional Information :
We believe the unique contributions of each of our colleagues are key in our ability to drive innovation. By fostering a culture of belonging encouraging idea sharing at all levels and reinforcing the very real impact of what we do we offer an environment where everyone can take pride in their work. We respect diverse opinions and value the lived experiences each and every one of us bring to our workplace. If you require accommodation during any stage of the application process please contact Human Resources via .
Physical Effort
- Movement amongst workstation equipment to complete work. Repetitive hand movement (PC use) is required for continuous periods of time. Periodic lifting of low weight items with limited lifting of items with considerable weight. Continuous movement to internal customers within home GD Canada campus may be required.
Sensory Effort
- Moderate degree of visual concentration for periods of time required in testing or troubleshooting of software and hardware as well as reading of polices protocol work instructions knowledge bases scripts and other documents.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
