Customer Service Representative Work in Greece
Customer Service Representative Work in Greece
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Job Description
- Location: Multiple cities across Greece
- Salary:Competitive Bonuses
Job Overview:
We are seeking enthusiastic and customerfocused individuals who speak Dutch Polish Slovak Norwegian Italian Finnish Danish or Czech to join our customer service team. As a representative you will assist customers across a variety of industries with inquiries related to account management technical support and general service issues. This role offers an excellent opportunity to develop skills in a dynamic multicultural environment.
Responsibilities:
- Respond to customer inquiries via phone chat or email delivering prompt and professional assistance.
- Handle account and billing issues including refunds updates and invoice requests.
- Provide support for technical or servicerelated queries ensuring accurate solutions and exceptional service.
- Collaborate with team members and escalate issues when necessary to ensure effective problem resolution.
Key Scenarios You May Handle:
- Assisting customers with subscription or service activation and usage.
- Troubleshooting common service or software issues.
- Guiding users through general account and billing processes.
Key Details:
- Location: Multiple locations across Greece.
- Schedule: Monday to Friday 10:00 19:00.
- Salary: Competitive base salary with additional bonuses.
- Monthly Performance Bonus: up to 10%.
- Training Completion Bonus: 100.
- 6Month Tenure Bonus: 300.
- Accommodation Bonus: 150 per month for 12 months.
- Relocation Support: Comprehensive package including flight tickets airport pickup initial paid hotel stay and assistance in finding private accommodation.
- Visa Support: This opportunity is for EU Citizens only.
- Training: Paid training provided to equip you with the skills and knowledge required for the role.
Requirements:
- Language Proficiency: C2 level in one of the following languages: Dutch Polish Slovak Norwegian Italian Finnish Danish or Czech. English proficiency at B2 level is also required for training and internal communication.
- Technical Skills:
- General understanding of operating systems and common software applications.
- Typing speed of 25 wpm with 85% accuracy.
- Soft Skills:
- Strong communication skills both written and verbal.
- Customerfocused mindset with a passion for helping others.
- Ability to adapt to a fastpaced multicultural work environment.
- Experience: Prior experience in customer service is a plus but not mandatory.
Additional Information:
- Assessment: Secondary assessment on Harver (language and skills test).
- KPIs: Key Performance Indicators include CSAT (Customer Satisfaction) IR (Issue Resolution) and QA (Quality Assurance) scores.
- Commitment: Minimum 1year commitment required.
- Engagement: Participation in Customer Service Week and Month activities encouraged.
Why Join Us
This role offers a chance to work in a vibrant international setting with opportunities for personal and professional growth. Whether youre assisting with technical issues or providing exceptional service experiences youll be making a meaningful impact every day.
Employment Type
Full Time
