DanishEnglish Speaker Customer Support
DanishEnglish Speaker Customer Support
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Job Description
Job description
Position: Customer Service Advisor with Danish
Industry: Airline
Start: ASAP
Contract type: Employment contract for full time
Work model: B&M in the office in Warsaw after stabilization (36 months) hybrid 50/50
Location: Warsaw SPARK
Relocation: yes we do offer relocation package
Tasks:
Perform inbound calls chats in Danish
Advise partners on flights products prices fares rules and online services contributing to the
success of our client.
Change the reservation both in time and destination change of personal data
Handle special service requests (wheelchairs special assistance animals)
Deal with cancellation and refund of tickets
Help in purchasing airline tickets and handling different payment methods.
Support customers with travel difficulties.
Requirements:
Danish C1 (both spoken and written)
English B2
Excellent technical skills (MS Office Browsers general computer skills)
Positive energy enjoy communicating with customers and colleagues
Previous experience in Customer service digital service platforms and CRM tools is an
advantage
What do we offer you
Work for the largest wellknown Nordic 5star airline SAS
Fully paid 2month training program combining learning by doing with the support of a
dedicated training buddy.
Training in English (MonFri: 8:0016:30) after 3 months you will be upskilled and divided
into different departments
Salary: Minimum 8500PLN gross
Employment contract for full time (1st contract 3 months after probation period we extend
the contract to fixedterm according to business needs and Employees performance)
Shift work: 5 days a week Monday Friday 07:00 19:00 Saturday Sunday 09:00 18:00
twice a month working Saturdays & Sundays.
Private medical care (Luxmed)
Group insurance program sports and leisure program
Benefit from our investment in your growth through coaching and mentoring enhancing your
skills and potential.
Training and development programs.
A very dynamic and international work environment with plenty of career opportunities.
Social activities events and celebrations.
Multinational environment.
Interested candidates should send their CVs to :
Employment Type
Full Time
