drjobs Chat Customer Support Representative - CzechSlovak - Cluj-Napoca

Chat Customer Support Representative - CzechSlovak - Cluj-Napoca

Employer Active

1 Vacancy
The job posting is outdated and position may be filled
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Cluj-Napoca - Romania

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Position: Chat Customer Support Representative

Location: ClujNapoca Romania

Employment type: Fulltime


DUTIES AND RESPONSIBILITIES:

  • Communication via incoming emails tickets and chat with customers in order to solve their issues related to the products
  • Customer Order Management
  • Secure and deepen client retention contribute to excellent customer support
  • Secure that all complaints are being recognized recorded confirmed and solved effectively
  • Adhere to given processes and procedures
  • Update the database of customers and document activities
  • Reporting the most common issues to the support team for further escalations

      REQUIREMENTS:

      • Native or fluent in Slovak or Czech (C1 level) with strong proficiency in both written and spoken communication as well as English fluency.
      • Preferable college degree or related work experience
      • Good MS Office skills and familiarity with ticketing systems
      • Excellent customer service skills
      • High motivation and enthusiastic approach selforganized
      • Knowledge and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies will be an advantage

          BENEFITS:

          • Sign on and performance bonuses
          • Attractive remuneration package
          • Public transportation paid for first 6 months
          • 6 months accommodation if needed
          • Meal tickets (30 RON/day) approx. 150 EUR net/month
          • Private medical package
          • Paid professional training
          • Internal development opportunities
          • Discounts with partners
          • Gym pass monthly subscription
          • Employee assistance/wellbeing program subscription

          Employment Type

          Full Time

          Company Industry

          About Company

          Report This Job
          Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.