Position: Chat Customer Support Representative
Location: ClujNapoca Romania
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Communication via incoming emails tickets and chat with customers in order to solve their issues related to the products
- Customer Order Management
- Secure and deepen client retention contribute to excellent customer support
- Secure that all complaints are being recognized recorded confirmed and solved effectively
- Adhere to given processes and procedures
- Update the database of customers and document activities
- Reporting the most common issues to the support team for further escalations
REQUIREMENTS:
- Native or fluent in Slovak or Czech (C1 level) with strong proficiency in both written and spoken communication as well as English fluency.
- Preferable college degree or related work experience
- Good MS Office skills and familiarity with ticketing systems
- Excellent customer service skills
- High motivation and enthusiastic approach selforganized
- Knowledge and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies will be an advantage
BENEFITS:
- Sign on and performance bonuses
- Attractive remuneration package
- Public transportation paid for first 6 months
- 6 months accommodation if needed
- Meal tickets (30 RON/day) approx. 150 EUR net/month
- Private medical package
- Paid professional training
- Internal development opportunities
- Discounts with partners
- Gym pass monthly subscription
- Employee assistance/wellbeing program subscription