Concierge Agent Full time Seasonal

Concierge/ Guest Services Agent Full Time Seasonal

As a Concierge Agent at Fairmont Hotel Vancouver youll be the expert our guests rely on for exceptional recommendations and seamless service. Your flair for anticipating needs and delivering personalized experiences will ensure every stay is nothing short of extraordinary.

Ready to make special and lasting memories for our guests We want you on our team!

Whats in it for you:

• Full time seasonal role April 7 October 31 2025
• An inclusive empowering and positive company culture where people are at the heart of everything we do
• The chance to have fun at work alongside passionate hospitality professionals who are committed to making the world a more welcoming place
• Competitive pay starting at $24.08 per hour with potential to increase to $30.10 after successful completion of the probationary period
• Complimentary meals during your shift through our Colleague Dining Program
• The opportunity to work in a luxury hotel environment housed in a historic Vancouver landmark dating back to 1939
• Learning and development programs through our Academies designed to enhance your skills
• Opportunities to make a difference through our Corporate Social Responsibility initiatives

What you will be doing:

• Consistently provide professional friendly and personalized service to all guests
• Foster strong loyal guest relationships by delivering thoughtful and attentive service in every interaction
• Ensure smooth operations by working closely with Housekeeping Front Desk Central Services and Fairmont Gold
• Efficiently address guest issues ensuring proper logging and followup
• Use Alice reservation software to manage guest requests through various channels (phone email text inperson)
• Stay uptodate on Vancouvers attractions restaurants and local activities sharing this knowledge with guests
• Help with guest mail messages and any other plans or arrangements during their stay
• Actively promote and sell hotel services and offerings from our suppliers
• Assist with the care and supervision of our Canine Ambassador
• Ensure the lobby remains in top condition reporting issues and entering work orders promptly
• Follow hotel emergency procedures and safety standards to maintain a safe work environment
• Abide by Fairmont Hotels & Resorts policies procedures and code of ethics
• Assist leadership with tasks and operations including other duties within the Front Office department

Qualifications :

To be successful in this role you should have:

• Prior experience in guestfacing positions with a passion for service
• Previous experience in a luxury hotel environment (preferred)
• Excellent understanding of Vancouver and nearby attractions
• Familiarity with Microsoft Windows Property Manager Open Table and Kipsu (a plus)
• Strong verbal and written communication skills
• Responsible reliable and able to think critically under pressure
• Ability to manage multiple tasks in a fastpaced setting
• Able to work cohesively with colleagues and independently
• Always attentive to guest needs maintaining composure and courtesy
• Willingness to work rotating schedules including early mornings nights weekends and holidays

Physical Aspects of Position (include but are not limited to): 

• Standing and walking for long periods throughout the shift
• Lifting and carrying up to 30 lbs frequently
• Kneeling bending squatting pushing pulling and navigating stairs or ramps

Additional Information :

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit  

Do what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work :

No

Employment Type :

Contract