HPC System Site Lead

Job Responsibilities:

• Maintain the HPC systems availability to the customer.
• Lead technical output of onsite client HW technicians system admins and system analysts.
• Serve as primary customer focal point for system support of systems and onsite activities.
• Fulltime 100% presence on customer site for standard business hours.
• Routine facetoface and group interaction with site team to organize tasks follow up and assist with challenges they encounter.
• Track system health and Cases review regularly (weekly) with customers and HPC leadership.
• Maintaining availability reports for tracking SLAs.
• Preplan system upgrades; review plans with team and customers arrange for staffing and equipment including prearrange open lines of communication in case of issues.
• Escalate Cases and assist team members escalating Cases to nexttier support and follow up to drive closure via escalation processes.
• Manage onsite parts inventory using business tools.
• Manage site tools and equipment.
• Maintaining the oncall schedule to support our 365 24x7 contracts.
• Assisting with hardware and system installation activities in new systems.

Team Support

• Build strong working relationships with teammates leadership and customers.
• Maintain awareness of upcoming training and prompt team members to complete trainings.
• Maintain a team calendar of planned leave including oncall schedule for operational issues.
• Provide performance review input to the District Service Manager (DSM) and suggestions for team member performance and development.
• Escalate to DSM any personnel issues risk of missing SLA or customer satisfaction concerns.
• Maintain a clean and safe working environment.
• Support DSM in onboarding new team members by providing sitespecific details (e.g. customer network accounts badge parking etc.).

Required Qualifications & Experience:

• 8 years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree three additional years of relevant professional experience (11 years in total).
• Indepth knowledge of highperformance computing (HPC) systems.
• Proficiency in managing and optimizing HPC environments including system configuration performance tuning and troubleshooting.
• Strong understanding of parallel computing cluster management and distributed computing technologies.
• Experience with HPC workload managers and schedulers such as SLURM PBS or similar.
• Advanced knowledge of Linux operating systems.
• Familiarity with software development tools and environments commonly used in HPC including compilers debuggers and performance analysis tools.
• Experience with various scripting languages such as Python or Bash.
• Proven experience in system administration including hardware and software installation maintenance and upgrades.
• Knowledge of network architecture storage solutions and data management within HPC environments.
• Ability to implement and manage security protocols and best practices in a highperformance computing context to maintain customer security posture.
• Strong project management skills including planning execution and monitoring of HPC projects.
• Ability to lead and coordinate a team of technical professionals ensuring timely and successful project delivery.
• Experience in resource allocation budgeting and performance metrics tracking for HPC projects.
• Excellent problemsolving abilities with a focus on identifying root causes and implementing effective solutions.
• Strong analytical skills to assess system performance and make datadriven decisions for optimization.
• Ability to troubleshoot complex technical issues in a highstakes HPC environment.
• Exceptional communication skills both written and verbal to effectively interact with team members stakeholders and clients.
• Ability to convey complex technical information in a clear and concise manner to nontechnical audiences.
• Strong collaboration skills to work effectively within a multidisciplinary team and across organizational boundaries.
• Extensive experience in HPC system management and administration with a track record of successful project and team leadership.
• Willingness to participate in ongoing professional development and training opportunities which may require travel.

Preferred Qualifications:

• CompTIA A or Server Certification
• Security Certification
• Linux Certification
• PMP or Project
• Vendor Certifications
• Experience with tickettracking software (Salesforce SmartSheets; any ticket tracking is good)