Senior Technical Writer
Senior Technical Writer
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Job Description
Join our awardwinning robotics company and be a part of the team that is revolutionizing the commercial cleaning industry! We are seeking a talented Technical Documentation Writer to join our passionate team and help us create documentation that showcases the amazing work we do.
Key Responsibilities:
Establish and enforce documentation standards style guides and best practices to ensure consistency and clarity. Service Manuals:
- Develop and maintain detailed service manuals for new and existing cleaning robot products.
- Ensure manuals are tailored for both onground technicians and end customers providing clear instructions for installation operation maintenance and repair.
- Collaborate with engineering and product teams to gather technical details and validate accuracy.
Troubleshooting Documents:
- Create troubleshooting guides to help technicians and customers diagnose and resolve common issues with cleaning robots.
- Organize and present troubleshooting steps in a logical and userfriendly manner.
- Continuously update documents based on feedback and product updates.
Software Release Notes:
- Write and distribute software release notes to inform customers of new features bug fixes and improvements.
- Ensure release notes are clear concise and aligned with the software development teams updates.
- Coordinate with the marketing and customer support teams to ensure timely delivery of release notes.
Product Upgrade Documentation:
- Develop documentation to support product upgrades including stepbystep instructions for dealers and customers
- Work closely with the product management and engineering teams to understand upgrade processes and communicate them effectively.
- Ensure all upgrade documentation is accurate uptodate and accessible to relevant stakeholders.
Collaboration and Continuous Improvement:
- Partner with crossfunctional teams including engineering product management customer support and marketing to gather information and ensure documentation meets user needs.
- Review and update existing documentation to reflect product changes improvements and customer feedback.
- Stay updated on industry trends and best practices in technical writing to enhance the quality of documentation.
Qualifications:
- Bachelors degree in Technical Writing Communications Engineering or a related field.
- 5 to 8 years of experience as a Technical Writer preferably in the robotics consumer electronics or product manufacturing industries.
- Proven experience writing service manuals troubleshooting guides and software documentation.
- Familiarity with robots or commercial cleaning products is a plus.
- Professional writing editing and proofreading skills with a keen eye for detail.
- Strong technical aptitude and ability to understand complex product functionalities.
- Ability to work independently and manage multiple projects simultaneously.
- Ability to manage multiple projects simultaneously in a fastpaced environment
*Interested candidates are invited to send in your Resume in MS Word Format* stating your past work experience reasons for each leave past and expected remuneration.
We regret to inform that only shortlisted candidates will be notified.
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Cultivar Asia Pte Ltd
EA License Number: 19C9782
Personnel Number: R(Ng Zhenyu)
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Employment Type
Full Time
