IT Application Analyst
IT Application Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
- Client is a leading manufacturing company renowned for our commitment to innovation and excellence.
- Our Digital & IT department provides essential IT services to our employees and internal teams ensuring they have the tools and support needed to perform their roles effectively.
- The IT Quality & Process team is seeking a dedicated IT Application Analyst to help manage and process the backlog of requests for Catalog Forms work within ServiceNow.
- Our team values collaboration efficiency and providing toptier IT services to our end users.
- As an IT Application Analyst you will play a critical role in managing and processing requests related to Catalog Forms within our ServiceNow platform. You will utilize Catalog Builder a lowcode webform design interface to create modify and retire Catalog Items and Record Producers.
- Your work will ensure that end users have a clear organized and efficient interface for requesting IT services.
Key Responsibilities:
- Monitor applicable Assignment Groups in ServiceNow for new tickets and act on them as appropriate including:
- Assign and process Service Requests related to Catalog Forms.
- Resolve or assign Incidents for Catalog Forms within the scope of Catalog Builder or Flow Designer permissions.
- Create and assign Incident Tasks for outofscope Incidents and collaborate with Platform Admins for resolution.
- Communicate with Form Owners Requesters and Callers as necessary.
- Reassign outofscope tickets to the correct Assignment Group.
- Maintain accurate status and uptodate information of assigned tickets in ServiceNow and other tracking systems (SharePoint List PowerApps Kanban Agile Place Board Visual Task Board etc.).
- Schedule meetings or communicate with Stakeholders to gather functional requirements for Catalog Form creation/modification.
- Document functional requirements for Catalog Forms using provided Microsoft Excel templates.
- Develop or modify Catalog Forms based on documented functional requirements using Catalog Builder in a nonproduction instance of ServiceNow.
- Iterate on Catalog Form design based on feedback from Form Owners and Stakeholders.
- Document technical design of Catalog Forms using provided Microsoft Excel templates.
- Perform functional or regression testing in ALM Quality Center on Catalog Forms developed or modified by other Catalog Editors.
- Solicit and document necessary approvals from Form Owners and Stakeholders at appropriate points in the lifecycle.
- Deploy new or modified Catalog Forms in Production ServiceNow following defined procedures.
- Maintain team information and knowledge repository within Microsoft OneNote.
- Create additional artifacts or reference material for Catalog Forms as necessary using Microsoft Office products such as Visio.
Required Skills/Experience:
- Minimum of High School Diploma Associate Degree preferred.
- Entrylevel acceptable 13 years prior experience in webform design lowcode application support/development or related field.
- General understanding of or ability to learn basic User Design principles such as cognitive loads and paths of least resistance.
- Experience with lowcode formula languages (e.g. Excel Power BI Power Apps) or experience with formulating and executing database queries.
- Moderate skill level with Microsoft Office products specifically Excel OneNote and Visio.
- High attention to detail as the role is extremely detailoriented.
- Very high level of English language fluency both written and spoken.
Preferred Qualifications:
- Experience in IT Service Management or a related field.
- Familiarity with ServiceNow particularly with Catalog Builder and Flow Designer.
- Experience with advanced reporting within ServiceNow is a plus.
- Strong problemsolving skills and ability to work independently.
About us: DivIHN the IT Asset Performance Services organization provides Professional Consulting Custom Projects and Professional Resource Augmentation services to clients in the MidWest and beyond. The strategic characteristics of the organization are Standardization Specialization and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race color religion (creed) gender gender expression age national origin (ancestry) disability marital status sexual orientation or military status.
Employment Type
Full Time
