Non-life Insurance Head of Customer Experience
Non-life Insurance Head of Customer Experience
Posted on :
25-02-2025
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Customer Experience Strategy & Optimization
Take charge of designing and executing the customer experience (CX) strategy to ensure a seamless and highquality experience across all customer touchpoints aligning with the company s growth objectives.
Key Responsibilities:
Develop & Execute CX Strategy:
- Design and implement a customer experience roadmap that aligns with business growth objectives.
- Define and optimize customer journeys across different segments ensuring a unified experience across digital and offline platforms.
- Design and implement a customer experience roadmap that aligns with business growth objectives.
Establish CX Performance Metrics:
- Develop key performance indicators (KPIs) to assess and enhance the customer experience.
- Monitor and analyze customer feedback identifying trends to improve satisfaction and engagement.
- Develop key performance indicators (KPIs) to assess and enhance the customer experience.
Enhance Customer Interaction & Service Processes:
- Continuously improve customer engagement strategies by refining interaction touchpoints.
- Conduct indepth research including surveys and data analysis to understand evolving customer needs and expectations.
- Continuously improve customer engagement strategies by refining interaction touchpoints.
Implement Quality Standards & Best Practices:
- Develop and oversee customer service policies ensuring consistency in execution.
- Establish and maintain quality control frameworks to uphold high service standards.
- Develop and oversee customer service policies ensuring consistency in execution.
Requirements
Minimum 6 years of experience in customer experience management, customer service, or a related field, preferably within the insurance or financial services sector. Strong expertise in customer journey mapping, experience evaluation, and service quality control. Proficient in data analysis, market research, and survey methodologies. Excellent leadership, communication, and stakeholder management skills. Proven ability in strategic planning, budgeting, and resource optimization to enhance operational efficiency.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
