Sales Manager

Filinvest Hotel: CRIMSON HOTEL FILINVEST CITY MANILA

Job Summary

In accordance with the policies procedure and standards of Chroma Hospitality and Crimson Resort & Spa Boracay and under the general guidance and supervision of the General Manager and within the limits of established Crimson Resort & Spa Boracay policies and procedures directs all hotel operations and assesses evaluates and meets the short and longterm needs of the hotel to ensure its success.

Scope & Responsibility

Sales Function

• Implements all sales action plans related to his / her market areas as outlined in the marketing plan.

• Implement strategies and activities to generate business revenue for rooms F&B and other revenue generating opportunities.

• Monitor competitors performance and share relevant information to keep abreast in the industry trends and market condition; Update SWOT

• Proactively solicits business from new accounts and develops existing guests loyalty by a regular pattern of sales calls meeting with principals bookers and decision makers of target market

• Initiates and prepares proposals and submits them to the accounts in a timely manner or within 24H upon receipt of the query; Ensure proper encoding of leads in Ivvy.

• Ensures rate quoted and committed to clients are within specified guidelines.

• Ensures rate quoted and committed to clients are within specified guidelines.

• Ensure that rates offered are within the rate structure; for special rates approval must be sought from ADOS/DOS.

• Provides yearly corporate/wholesale rates to qualified accountants with regular business.

• Develops and maintains contact with business generators meeting and convention planners visitors/convention bureau travel agents tour operators airlines corporate accounts Government Departments and other producers closely allied to hotel business.

• Hosting potential clients either through familiarization trips or entertainments.

• Oversee customer experience during their stay in the hotel and share any inputs/comments that will help the hotel perform better.

• Plan and conduct familiarization tours and site inspections and client entertainments.

• Attending major travel functions to build accounts and exposure (i.e. trade shows and promotional events) that deal specifically with his / her market area.

Administrative

• Handle email and phone inquiries

• Maintain all sales files such as database sales records and reports conference calendar into cloud

• Traces of history and potentials of accounts by proper encoding of activities in Ivvy

• Monitor monthly account production results and come up with action plans

• Prepares and submits daily weekly & monthly reports

• Every Monday itinerary and weekly report (stating highlights from previous week)

• Ivvy weekly sales activity report

• Month end report due every 5th of the month

• Reimbursements weekly or every 15th

• Additional report needed by superior

• Ensures Ivvy and RMS system has accurate and relevant information of respective accounts; Encode client and company details especially the correct and complete company name contact person and position contact details address email and contact numbers

• For group handling prepare GRF and update group status every time there is revision; Prepare Group Information Sheet and file necessary documents needed for an upcoming group and cascade to concerned departments

• Follow and use standard templates of the hotel

• Practices proper endorsement of leads to the appropriate sales personnel handing the account

• Assist on payment collection to accounts with credit line

• Responsible for maintaining the general tidiness of the department

• Champions projects as directed by superiors

• Take over and assist partner SM during absence

General Responsibilities

• Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance.

• Performs all duties and responsibilities in a timely and efficient manner in accordance with established Resort policies and procedures to achieve the overall objectives of this position.

• Prepares reports as necessary to develop a more informative database for improved Management decisionmaking and critical evaluation of work activities.

• Maintains a favorable working relationship with all other Resort employees to foster and promote a cooperative and harmonious working climate.

• At all times projects a favorable image of Crimson Resort & Spa to the public.

• Practices and rolemodels the Guiding Principles and Core Values of Crimson Hospitality and ensures that the employees practice the same.

• Performs any other duties and tasks that may be assigned by immediate superiors from time to time.

Daily Job Duties

• Physical sales call minimum of 8 accounts per day or if inhouse conduct minimum 10 quality calls

• Courtesy call (key accounts / travel accounts / corporate accounts)

• Assist on guests bookings

• Followup leads

• Prepare proposals/contracts

• Conduct or assist onsite inspection requests

• Welcome VIP guests and group guests if onsite

• Liaise with operations regarding specific concerns of guests when needed

QUALIFICATIONS

• Bachelors degree in Business Administration Hotel Management Tourism Management or a related field.

• Minimum of 2 years experience in a Sales Coordinator or Sales Executive role preferably within the hospitality or tourism industry.

• Demonstrated ability to drive sales performance achieve or exceed revenue targets and contribute to overall business growth.

• Excellent verbal and written communication skills with the ability to build and maintain strong client relationships.

• Comprehensive understanding of the hotel industry market trends and competitive dynamics.

• Proficient in developing and executing targeted sales strategies to attract and retain corporate clients travel agencies event planners and other key segments

• Familiarity with IVVY and RMS software is an advantage but not mandatory.

• Willingness to be based in or work within Muntinlupa City.