Technical Support Advisor Portuguese
Technical Support Advisor Portuguese
Posted on :
15-02-2025
Employer Active
1 Vacancy
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Job Description
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Portuguese speaking Technical Support Advisorto join their teams in A Corua.
Position: Technical Support Advisor
Location: A Corua Spain / OnSite but can be remote
Employment type: Fulltime
Remuneration: Base salary bonuses.
DUTIES AND RESPONSIBILITIES:
- Provide technical support and assistance for a project with a leading software development company.
- Utilize prior experience or skills gained as an IT Technician to troubleshoot and resolve technical issues effectively.
- Collaborate with crossfunctional teams to ensure seamless project execution and customer satisfaction.
- Offer guidance and solutions to clients ensuring timely and accurate resolution of technical challenges.
- Contribute to the continuous improvement of processes and provide valuable insights based on technical expertise.
REQUIREMENTS:
- Native or fluent in Portugal Portuguese(C1 level) English (B2) with strong proficiency in both written and spoken communication.
- Knowledge of Spanish is a plus.
- Background or experience in IT technologies/products particularly in Cloud solutions or tools related to Office Outlook OneDrive Exchange SharePoint Lync Server and Microsoft Windows is valuable.
- Ability to manage a wide range of customer interactions with professionalism and empathy.
- Strong critical thinking and problemsolving skills for effective resolution of issues.
OFFER:
- Relocation support available
- Fulltime (39 hours) contract Monday to Friday with rotating shifts between 09:00 and 21:00.
- Dynamic and multicultural work environment.
- Strong focus on worklife balance.
- Comprehensive training on the product advanced technologies and indemand skills in the market.
- Officebased position in A Corua location or the option to work remotely from anywhere in Spain.
- Guidance and tools to reach career potential
Employment Type
Full Time
Key Skills
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