Royal Service Agent
Royal Service Agent
Posted on :
14-02-2025
Employer Active
1 Vacancy
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Job Description
We are looking to grow our team and engage a highly motivated and passionate Royal Service Agent To deliver service excellence for our guests during moments of contact by offering a friendly timely uncomplicated response to any request. We are committed to problemsolving ownership guest satisfaction and team work and live to our mission of Turning Moments into Special memories for our guests.
- Handle all incoming calls emails and guest requests promptly and professionally ensuring seamless coordination between departments.
- Anticipate and fulfill guest needs providing customized recommendations and solutions to enhance their stay.
- Manage restaurant spa and other facility reservations liaising with relevant departments for seamless service delivery.
- Maintain guest profiles preferences and special requests to create a tailored experience for repeat and VIP guests.
- Address guest concerns and complaints effectively ensuring swift resolution and guest satisfaction.
- Coordinate with housekeeping concierge and room service teams to ensure timely delivery of guest services.
- Maintain uptodate knowledge of hotel services promotions and local attractions to provide accurate information to guests.
- Process guest requests record interactions in the system and generate reports for management review.
Qualifications :
- Diploma or degree in Hospitality Tourism or a related field.
- Minimum 2 years of experience in a similar role within a luxury hotel environment.
- Excellent interpersonal and communication skills.
- Proficiency in hotel management systems (e.g. Opera).
- Strong multitasking organizational and problemsolving skills.
- High level of discretion and professionalism when handling sensitive guest information.
- A warm engaging and serviceoriented personality.
- Passion for hospitality and delivering outstanding guest experiences.
- The position requires flexibility in working hours including weekends holidays and evenings as per the operational needs of the hotel.
Additional Information :
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
- Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
- Working with a hotel rich in history and known for exemplary services while growing your career
- Work and learn in a mgical luxury property
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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