IT Engineer
IT Engineer
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Job Description
We are seeking a skilled IT Engineer to join our dynamic IT Engineering team. This team plays a critical role in managing and optimizing the software ecosystem used by employees including but not limited to Microsoft 365 Okta Microsoft Intune JAMF GitHub the Atlassian Suite (Jira Confluence etc.) Slack and various other platforms. Additionally the team manages both physical and logical assets as well as IT contracts and vendor relationships.
Key Responsibilities:
Application Management:
Administer and maintain corporate software solutions ensuring availability reliability and performance.
Oversee license management user provisioning and deprovisioning for enterprise applications.
Implement and manage integrations between applications to enhance system interoperability.
Workflow Automation:
Design and implement workflows and automation solutions to integrate applications into the companys ecosystem.
Develop selfservice capabilities enabling employees to resolve common issues without requiring manual intervention.
Identity and Access Management:
Manage the corporate Identity and Access Management (IAM) system.
Conduct periodic access reviews and ensure compliance with internal security policies.
Support single signon (SSO) and multifactor authentication (MFA) solutions to enhance security.
Advanced Troubleshooting and Support:
Act as a thirdlevel support for escalated issues providing indepth troubleshooting and resolution for complex technical problems.
Collaborate with the Service Desk team to identify and resolve recurring issues.
IT Governance and Compliance:
Support IT audit processes by ensuring adherence to established IT procedures.
Develop document and refine IT processes to align with organizational goals and compliance requirements.
Asset Management:
Manage the lifecycle of physical assets such as laptops monitors and other peripherals from procurement to decommissioning.
Oversee the management of logical assets including software licenses ensuring compliance and cost optimization.
Maintain accurate asset inventories and track ownership allocation and usage.
Vendor and Contract Management:
Manage IT vendor relationships to ensure quality service delivery and alignment with business needs.
Negotiate and oversee IT contracts ensuring compliance with terms and alignment with budgetary constraints.
Evaluate vendor performance and make recommendations for improvements or changes when necessary.
General IT Engineering Responsibilities:
Collaborate with crossfunctional teams to deliver IT projects and initiatives.
Monitor and enhance system performance through regular reviews and updates.
Stay updated with emerging technologies and recommend tools and solutions to improve IT operations.
Train and guide team members and endusers on best practices and new technologies.
Qualifications :
Bachelors degree in Information Technology Computer Science or related field.
Proven experience in managing enterprise software and systems.
Experience in physical and logical asset management.
Strong understanding of IT service management (ITSM) practices.
Handson experience with automation tools and scripting languages.
Familiarity with IT compliance standards and audit processes.
Excellent problemsolving skills and the ability to work collaboratively across teams.
Desirable Skills:
Certifications in relevant technologies (e.g. Microsoft Atlassian Okta).
Knowledge of ITIL frameworks and principles.
Experience with cloudbased solutions and platforms.
Additional Information :
The Perks
- We trust you so we offer flexible working hours as long it suits both you and your team;
- Health Insurance;
- 25 days of Annual leave ( Bank Holidays);
- Possibility to visit other Teya offices to meet colleagues in instances when travel is safe and appropriate;
- Friday lunch in the office;
- Friendly comfortable and highend work equipment and informal office environment;
- Hybrid work mode policy;
- We want to have the best people by our side we can sponsor work visas and relocation process for qualified professionals.
All CVs and supporting documents must be submitted in English.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
