Job Title : Prior Authorization Representative/Customer Service Rep II
Client : Medical Device Manufacturing Company
Duration : 2 Years with Possible of Extension
Location : Virtual CT 06355
Shift : 1st shift
Job Description:
- The Prior Authorization Representative is responsible for verifying prior authorization requirements and obtaining authorization when required.
- Works directly with physician offices and payers to facilitate patient access to various therapies.
- Representative will ensure patient insurance coverage and benefits identify requirements for prior approval and submit for authorization.
- Assists with appealing prior authorization denials retro authorization or other special cases
Responsibilities:
- Validates insurance patients coverage communicate any issues with benefits or coverage to the appropriate managers
- Checks the requirements for prior authorization and initiates as required.
- Coordinates required paperwork clinical notes and forms for submission to support request and initiates as required.
- Follows up frequently to ensure visibility on authorization status throughout the approval process.
- Basic knowledge payer payment process with detailed knowledge on the payer prior authorization process.
- Basic ICD9/10 and CPT code familiarity expert knowledge on subset of Client therapy codes.
- Superior customer service skills with outstanding communication skills to use with various stakeholders physicians sales representatives payer representatives utilization reviewers various internal and external stakeholders Advanced Microsoft Excel skills.
- Ability to learn and use multiple CRM software programs as needed.
- Good organizational skills with ability to handle multiple inquiries at the same time and critical problemsolving skills with high attention to detail
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