Help Desk Support
Help Desk Support
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Job Description
Hello
Hope you are doing.
we have a Job opportunity with one of our Client If Interested Please share your resume to
Job: Help Desk Support (756490)
Location: 500 N. Meridian Street Indianapolis IN 46204 REMOTE
Resource must currently reside in the State of Indiana.
Interview mode:In person only
Exhibit proficient listening abilities while engaging in daily communication with Child Welfare and system development personnel to resolve software related issues through research analysis and solution formulation.
Purpose of Position/Summary:
Exhibit proficient listening abilities while engaging in daily communication with Child Welfare and system development personnel to resolve software related issues through research analysis and solution formulation. Demonstrate the capacity to write clearly and succinctly tailoring information for diverse audiences. Maintain organize and track documentation related to software systems effectively.
Provide comprehensive support for the Statewide Automated Child Welfare Information System (SACWIS) possessing a robust understanding of its functionalities. Be well versed in the data relationships within SAWCIS applications offering precise guidance to users for accurate data entry.
Understand and support child welfare policies procedures and practices to assist users in documenting federal Titel IVFC requirements Adoption and Foster Care Analysis and Reporting system (AFCARS) requirements and National Child Abuse and Neglect Data System (NCANDS) requirements.
Manage software security tasks including the creation and maintenance of user profiles ID and passwords while ensuring appropriate security measures for system functions.
Deliver software support to both internal and external clients via telephone email and Microsoft Teams addressing daily production issues with the SACWIS environment.
Prioritize and plan work activities analyze and troubleshoot customer inquiries regarding software applications and communicate effectively with both technical and nontechnical stakeholders.
Adhere to the complete software development lifecycle including documentation of business needs analysis system analysis functional and technical design development testing and production support.
Associates Degree or 3 plus years or experience
Required
3
Years
Working knowledge of Microsoft Office (Outlook 365 Word and Excel);
Required
5
Years
Prior customer service experience
Required
5
Years
Knowledge of help desk ticketing systems
Required
6
Months
Ability to identify and resolve problems using research techniques
Required
Experience of Atlassian Jira Confluence and Service Management tools
Required
Ability to communicate effectively orally and in writing
Required
Knowledge of Genesys phone systems
Highly desired
Experience of Salesforce platform
Highly desired
Software testing experience
Highly desired
Experience providing first and second tier help desk support
Thanks and Regards
Vinay Kumar
Technical Recruiter
1601 N Harrison Ave STE # 2B Pierre SD 57501
Certified Minority Business Enterprise (MBE)
An EVerify Company
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Employment Type
Full Time
