Head of IT
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Job Description
Oversee the daytoday operations of critical software applications.
Ensure applications are running efficiently and meet business requirements.
Plan and execute software updates patches and upgrades.
Manage a team of application support specialists and developers.
Assign tasks monitor performance and provide guidance on technical issues.
Foster a collaborative and innovative work environment.
Liaise with software vendors and service providers to ensure proper support.
Negotiate contracts and manage service level agreements (SLAs).
Collaborate with business stakeholders to gather requirements and prioritize application enhancements.
Monitor and Budget preparation for Operational and new Initiatives in coordination with Finance.
Compliance to the KPIs for yearly initiatives
Research and proposition to enhance the Application Landscape.
Lead applicationrelated projects including new implementations upgrades and integrations.
Develop project plans set timelines and ensure deliverables are met on time and within budget.
Coordinate with other IT and business teams to ensure smooth project execution.
Monitor application performance and troubleshoot issues.
Resolve complex technical problems and ensure minimal disruption to business operations.
Implement preventive measures and propose longterm solutions.
Maintain comprehensive documentation of application configurations processes and user manuals.
Provide regular reports on application performance usage and issues to senior management.
Develop and conduct training sessions for endusers and support staff.
Offer technical support and ensure that users are adequately trained on the applications.
Qualifications :
- Bachelors degree in computer engineering Management Information Systems Computer Information Systems or related field. Masters degree is preferred
- Minimum 10 years experience in the IT field including Five (57) years of the required experience should have been in managing the enterprise applications and staff of a small or mediumsized Software/Applications environment.
- A total understanding and practical skills in managing the SDLC.
- Strong experience in an (Oracle EBusiness Suite ERP Microsoft SharePoint Microsoft Azure Cloud Other Hyperscaler capabilities Document Management System CRM Mobile Applications Business Intelligence AI/Gen AI capabilities and others).
- Experience of Business process improvements aligned to support IT implementations.
- Experience in managing IT Business Applications in Railway operations (preferred).
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
