Real Time Analyst
Real Time Analyst
Posted on :
05-02-2025
Employer Active
1 Vacancy
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Job Description
David Kennedy Recruitment is working with a leading BPO company which is looking to recruit for a Real TimeAnalyst to join their team in Barcelona Spain.
Role: Real TimeAnalyst
Location: Barcelona Spain
Employment type: Full time
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
- Monitor and analyze realtime call center operations to ensure optimal staffing levels and service levels are met.
- Provide realtime adjustments to schedules based on call volume agent availability and other factors.
- Track and report on key performance metrics including service levels occupancy and adherence.
- Communicate effectively with team leaders and managers regarding performance issues and scheduling adjustments.
- Support the workforce management team by preparing and analyzing reports on realtime performance and trends.
- Assist in the preparation of staffing projections and scheduling for upcoming shifts.
- Recommend and implement improvements to scheduling and realtime management processes.
REQUIREMENTS
- Native or fluent in English (C1 level) with strong proficiency in both written and spoken communication.
- Minimum of 2 years in a call center environment with at least 1 year in workforce management or a similar role.
- Familiarity with workforce management processes such as staffing projections scheduling and service level analysis.
- Strong knowledge of Google Suite (Sheets Slides) and MS Office (Word Excel).
- Understanding of local labor laws and regulations regarding workforce management and scheduling.
- Strong problemsolving ability sound judgment and the ability to make quick datadriven decisions regarding staffing and resource allocation.
OFFER
- Working Schedule;Rotating shifts 5 days a week MonFriday
- Private health insurance after probation period
- Working as part of a dynamic and multicultural team
- Regular fruit deliveries for a healthy lifestyle and free drinks
- Employee wellness schemes to include partnerships with fitness centers restaurants and beauty care
Employment Type
Full Time
Key Skills
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