Assistant Front Office Manager
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Job Description
- Assist the Front Office Manager to check that all Front Office hearstists report to work punctually and are well groomed before each of their shift.
- Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions.
- Assist the Front Office Manager to ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
- Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closedout dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible
- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
- Assist the Front Office Manager to liaise with Finance Department to ensure that credit procedures are properly carried out
- Assist the Front Office Manager to analyze market trend review rooming list and motivate Front Office employees to upsell rooms with the view of achieving higher yield and increasing revenue
- Assist the Front Office Manager to coordinate and monitor major group movements for meetings and conferences and ensure that action plans cover all areas of operations handling
- Makes courtesy calls to VIPS long stay and corporate guest to obtain feedback and proact to handle any lapses in service standards
- Handle all guest correspondences and ensure prompt followups
Qualifications :
Qualifications
- Diploma in Tourism & Hospitality Management
- Minimum 2 years of relevant experience in a similar capacity
- Excellent reading writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Good working knowledge of MS Excel Word & PowerPoint
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Accor Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
Your team and working environment:
Opportunities to make your mark. We provide an environment of trust respect and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accors Employee Value Proposition we ensure fair treatment and a workplace free from discrimination & harassment.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
