Director Customer Engagement Strategy Operations
Director Customer Engagement Strategy Operations
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is an extraordinary opportunity to work closely with the SVP & GM of Technology Workflows in highvisibility customer interactions across the ServiceNow product portfolio. As the Director of Customer Engagement Strategy and Operations you will lead a small team manage executivelevel customer engagements and collaborate with field and product teams to drive exceptional customer experiences.
Reporting to the Senior Director Strategic Product & Platform Operations you will work directly with the SVP & GM of Technology Workflows to ensure seamless customer interactions before during and after meetings.
What You Get To Do In This Role
- Strategic Customer Engagement
- Own and optimize the SVP & GMs customer engagement strategy prioritizing key customer and partner interactions.
- Collaborate with regional sales principals to identify highimpact customer meetings and determine optimal timing.
- Ensure comprehensive preparation for customer engagements including briefing materials necessary resources and coordinated followups.
- Attend customer meetings capture key takeaways track milestones and assign actionable next steps.
- Strengthening Customer & Partner Relationships
- Partner with Sales and Customer Success teams to proactively engage and strengthen key customer relationships.
- Gather analyze and communicate customer insights to Product and Platform teams to influence product enhancements.
- Establish and monitor key performance metrics to continually improve customer engagement impact.
- ExecutiveLevel Special Projects & Thought Leadership
- Drive strategic initiatives that enhance customer engagement within the Product Organization (STEP).
- Develop best practices for customer engagement and share insights across the organization.
- Build deep expertise in ServiceNows product offerings to become a trusted advisor to the SVP & GM of Technology Workflows.
Qualifications :
Successful candidates typically bring:
- 1015 years of overall experience.
- Career experience within in investment banking or toptier management consulting or alike is highly sought after.
- Experience in strategic and operating roles with experience managing and influencing Clevel relationships.
- Deep understanding of digital transformation and driving strategic enterprise level initiatives.
- Proven ability to build consensus among senior stakeholders and drive results in highstakes environments.
- Strong analytical and strategic thinking with proficiency in PowerPoint Excel Tableau MS Dynamics and leading productivity tools.
- Track record of building and guiding highperforming teams in both direct and matrixed capacities.
- Exceptional ability to influence motivate and drive collaboration across diverse teams.
- Sales acumen related to technology with a strong understanding of enterprise customer needs.
- Demonstrated learning agility adaptability and problemsolving skills in fastpaced environments.
- Executive presence with outstanding verbal and written communication skills.
- Passion for customer success and a relentless drive to deliver impact.
#productjobs
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
For positions in this location we offer a base pay of $215900 $377900 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Business Development
- Marketing
- Pricing
- Analysis Skills
- Research Experience
- Project Management
- Research & Development
- Strategic Planning
- Financial Modeling
- Leadership Experience
- Management Consulting
- Analytics
