German Language Customer Service Assistant

Do you speak German language fluently Are you passionate about creating a safe and positive online environment Were looking for a Customer Support professional to join our Clients dynamic team in Porto!

Tasks

• Customer support to Germanspeaking customers by phone email chat and social media channels
• Support our merchants for all questions and inquiries about our product and service
• Actively work on the optimisation of all processes related to our customers to constantly increase the happiness of our merchants
• Closely work with other departments together for example Sales and Marketing

Requirements

• Professionally fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Ability to listen actively identify apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers
• Ability to take stressful situations well
• Previous Contact Centre or Customer Service experience (preferable)
• Enthusiastic and skilled in technology applications (using a smartphone tablet or computer is easy for you)
• Good and customerfriendly service is the highest priority for you
• Curious and persistent in solving issues
• Organised and can keep a cool head even in stressful situations

Benefits

• Working hours: Monday to Sunday between 08:00 and 19:00 with the possibility to extend late shift until 21:00 as per client agreement
• Days off: 2 days (rotative)
• Workload: 40h/week (full time)
• A dynamic and creative team with a positive and friendly atmosphere
• Food vouchers
• Guidance and tools to reach your full potential

Training Conditions Duration: 30 calendar days
Schedule: Monday to Friday between 08:00 and 17:00

Ready to make a positive impact on a global company Apply today!