Zonal Operation Lead

Job Description Form

Job Title: Zonal Operation Lead – TFiber

Location: Hyderabad

Reports to: O&M Head

Days/Hours of work: 9 Hrs (Monday to Saturday)

Salary Range: Up to 7 LPA

Summary of Position:

Experience on maintaining OSP & ISP Network of Telecom Project

Good understanding on DWDM IP technologies GPON & Fiber optics network

Knowledge on ITIL process & Incident Management. With entire field operation life cycle

Responsible for managing outages SLA uptime service availability root cause analysis in coordination with Field

Teams

Update and maintain documentation associated with processes and procedures

Continuously improve and develop systems to proactively monitor the infrastructure we manage

Generate key reports for Management including but not limited to: system availability service level agreements

ticket resolution and customer issues

Reviewing Trouble tickets with management and technical teams in line with process

Ability to work unsupervised be a team player under pressure and should be delivering best in class service in

line with the organization standards

Responsible for report generation on Field Operations & compliance

Supervise a 24x7 Network Operation & maintenance & personnel management on field in the allocated

Zone

Managing all Field operations in the Zone allotted.

Managing & continuous GIS update on field level inventory.

Indepth knowledge on government regulations requirements guidelines and industry. Experience on vendor management and crises management during major events Reports to management.

Primary Responsibilities

Network Uptime as per Project SLA Application Uptime Services Uptime of Network devices.

No defect or Zero defect solution implementation & monitoring

Resolution of NonService Impact Incident within TAT with Zero Impact on Service

Planned outage with Zero Service Impact Response time of OEM

Proactive Service Improvement Plan to be initiated across projects.

Coordination with internal stake holders and client interfacing and Maintaining of SLA uptime service availability root cause analysis

Personal Specification Essential Desirable

Qualifications & Training Diploma/B.E / B.Tech in Electronics and Communications

Experience 56 years’ Experience in Transmission Fiber GPON DWDM/CWDM/ASON MPLS IP WiFi Broadband UBR/LBR Microwave Satellite Audio & Video Solution Triple Play Security Solution Wireless Solutions.

Certification CCNACCNP Data Center ITIL PMP Prince2 preferred

ISO 27001 ISO 20001 understanding

Product Knowledge DWDM FIBER FTTx TCP/IP and QOS in the LAN WAN and WLAN

EMS/NMS or any other EMS tools WFMS tools IBMS platform