Medical Front Office Coordinator - Virtual Assistant

This is a remote position.

Responsibilities:

• Reach out to scheduled patients to confirm their upcoming appointments and provide necessary details.
  

• Maintain and update the appointment calendar to ensure accurate scheduling and availability.
  

• Respond to patient inquiries via phone and email in a professional and timely manner providing necessary information and assistance.
  

• Ensure accurate and uptodate patient records are maintained following all HIPAA guidelines and regulations.
  

• Collaborate with medical staff to manage daily schedules ensuring efficient patient flow and optimal utilization of resources.
  

• Safeguard patient privacy and confidentiality at all times adhering to established protocols and procedures.
  

• Address frequently asked questions from patients providing clear and helpful responses.
  

• Assist patients with rescheduling appointments as needed accommodating their preferences and availability.
  

• Coordinate referrals from other healthcare providers ensuring seamless transitions for patients.
  

• Craft and send personalized communications to patients enhancing their overall experience and engagement.
  

• Reach out to patients after their sessions to gather feedback address any concerns and ensure satisfaction.
  

Requirements

• Previous experience in a similar role preferably in a physical therapy setting.
  

• Excellent communication and interpersonal skills.
  

• Strong organizational abilities and attention to detail.
  

• Proficiency in managing appointment calendars and electronic medical records (EMR) systems; familiarity with TheraOffice EMR is a plus.
  

• Spanishspeaking is required.
  

• Ability to work independently and collaboratively in a remote environment.
  

• Commitment to maintaining patient privacy and confidentiality.
  

Benefits

• Competitive salary commensurate with experience.
  

• Opportunities for professional development and growth.
  

• Work in a dynamic and supportive team environment.
  

• Make a meaningful impact by helping to build and strengthen families.