Desktop Support Engineer
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Job Description
Desktop Technician will provide daily local or remote support for desktoprelated issues. This includes receiving incoming calls addressing inquiries troubleshooting hardware software and application problems and documenting the steps taken to resolve challenges in a ticketing system. The candidate will also be responsible for ensuring customer satisfaction by resolving calls and collaborating with supervisors and managers to maintain consistent operations throughout the IT Support Center.
Desktop Support Engineer primary responsibilities include diagnosing and resolving hardware and software issues providing analysis for various core operating systems and platforms and delivering support for approved applications. The ideal candidate should possess 25 years of experience in supporting Windows Desktop environments.
The scope of support encompasses the Client Windows platform encompassing desktop and enduser technologies collaboration tools mobile technologies printing as well as laptops and mobile devices. Additionally this role involves assisting with video conferencing network and remote access and collaborating closely with the Service Desk to address enduser break/fix issues and other supportrelated functions.
- Diagnosing and troubleshooting desktop system printer and operating problems
- Consulting and instructing users on hardware and software questions/issues.
- Collaborate with other IT Services Data Center and Network Infrastructure teams.
- Install maintain and upgrade equipment and its associated infrastructure.
- Runs diagnostic tests to isolate system problems as well as proactive activities.
- Operating Systems Windows OSX
- MS Office (Windows and knowledge of Mac) software
- Experience with Remote Support technologies such as Remote Desktop (Microsoft) Apple Remote Desktop VNC
- Hands on experience removing viruses and spyware using various tools (Windows)
- Identifies researches and resolves technical problems including forming an RCA
- Responds to telephone calls email service tickets and dispatched requests for technical support
- Documents tracks and monitors the problem to ensure a timely resolution within an effected SLA
Requirements
Benefits
This is a Business to Business Contract (B2B)Pas de parrainage de visa pour ce r le (postulez uniquement si vous poss dez un visa/permis de travail valide) Excellent written and verbal communication and customer service skills with proven ability to work in fast-paced environments. Commercial experience in an IT support technician role that includes 2 years of technical support experience in a hybrid Windows and MAC environment Experience in working with a help desk operation, to include Windows and Mac clients 2 years Experience with mobile applications/products including: iPhone, iPad, and Android Platforms Expertise in iPad / iPhone Self-starter that can collaborate actively with others in a cross-functional team Proven attention to detail and high standards for quality Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary Skilled in documenting written troubleshooting steps and instructions Business professional attire Qualifications A+ and other relevant Certification Excellent verbal and written communication skills (German B2)
Employment Type
Full Time
