Social Media Community Manager

Unique position with a rapidly expanding media digital & content production agency

Work on iconic and high profile Property and Retail client with an Australian community focus

JOB TYPE: Full time. Monday to Friday 9am to 5:30pm Melbourne Time (AEST/AEDT).

ABOUT THE ROLE
Hotglue is one of the most exciting and fastest growing media digital & content production agencies in Australia. A significant part of our success is based on the people and progressive culture that we are looking to foster within our work environment. We seek to be an employer of choice for outstanding candidates and we want you to be part of that story.

This role requires a Social Media Community Manager to join our team of Account Directors Strategists Executives and Content Producers to assist in the day to day running of our client s accounts. An initial 3 month probationary period will apply to this role.

MAIN DUTIES/RESPONSIBILITIES:

DAY TO DAY RESPONSIBILITIES INCLUDE:

Engaging with the Australian social communities of our client in the retail sector

Building and implementing moderation strategies

Liaising with client stakeholders to manage cases and ensuring any escalation processes are adhered to in a timely manner

Daily moderation using industry standard tools & reporting interfaces

Working with our social media executives to extract data and analysis for use within regular client reports

Competitive & segment analysis

MANAGEMENT

Continuous and open communication with the Community Engagement Manager on daily community management activities and best practice responses.

CULTURE

Share in the hotglue social media team culture through sharing your learnings challenges and wins with the team.

Contribute within team WIPs.

Uphold our one team one dream policy with a helpful and positive outlook!

MISSION

We believe storytelling is the most powerful tool on the planet and our mission is to use it to develop execute and distribute the most effective & inspirational communication campaigns that generate positive business outcomes for our client partners.

VISION

Our vision is to be Australias best independent fullservice communications agency; where our people products processes and culture are considered marketleading. Our results will be visible through our client retention employee engagement creative solutions and continued business growth. We are a natural extension of our clients business and integral for their continued success. We are "the glue that binds it all together".

VALUES

Relationship first then great work
We are trusted business advisors. Our client partners entrust us with their investment business communication and livelihoods. The unbreakable relationships we foster with our client partners colleagues and suppliers will always encourage challenge and facilitate great work. We are 100% accountable transparent trustworthy and reliable to deliver on point and on time.

Think rigorously
We care about the details and we make time to truly understand our clients business and challenges to facilitate effective solutions and great work. It is important to remember that 50% of communication is listening!

We celebrate success
Our clients success is our success and we will always recognise and celebrate great work and positive business outcomes.

We use technology for a real purpose
We will only use industryleading tools to provide the most insightful effective and efficient results for our clients.

We know a lot but we dont know everything
We will always be learning challenging the norm and striving for continuous improvement.

Optimism
Our glass is always half full our positive culture and outlook will be infectious. Maintain the vibe :)

Work & life can coexist
We work hard but well never let it get in the way of life health & family. Take care of yourself and you don t have to make yourself unhappy to be successful. As the saying goes "work to live dont live to work".

Requirements

EXPERIENCE:

Education in a relevant PR Journalism or media field with exposure to social media procedures and practices

23 years experience in a relevant field

Strong written communication skills and a highly tuned level of attention to detail

Ability to adapt language and tone to engage and inspire local Australian audiences across a multitude of properties and different platforms

Knowledge of current social platforms (Facebook Instagram TikTok etc.) and a willingness to learn new platforms technologies and techniques as required

A knowledge of and interest in the retail sector will be well regarded

A love and passion for all things digital!

Benefits