Customer Success Spe....
Customer Success Specialist 2x
Posted on :
25-05-2024
Employer Active
1 Vacancy
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Jobs by Experience
1-2years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
25-05-2024
Job Description
About the Client:
Open Loop Health is a leading healthcare organization committed to providing exceptional services to our patients and communities. We specialize in delivering highquality care through our network of providers and facilities. Our mission is to revolutionize the healthcare experience by ensuring accessibility affordability and quality care for all.
Job responsibilities:
- Support and participate in all functions of supporting the client s unique program including but not limited to: proactive communication identify issues resolve issues and reporting.
- Demonstrate an ability to multitask and problemsolve.
- Complete tasks with attention to detail while exhibiting a sense of urgency and effective communication to keep clients apprised of all necessary updates. .
- Manage client expectations by understanding the client agreement and how OpenLoops services align with contract obligations such as Service Level Agreements (SLAs).
- Enters accurate and detailed updates in our support systems like Zoho Desk Zoho Phones and Healthie as needed. Ensure data entry and integrity.
- Partners with OpenLoop teams like: Clinical and NonClinical Patient Support and Customer Success.
- Gather complex needs and align them with proper internal resources needed to power our partners care delivery systems .
- Continuously improving existing processes to evolve our product and offerings.
- Identifying gaps and training clinicians on various requirements needed to run our services.
- Highly organized selfstarting problemsolver with strong follow through skills.
- Ensure that current technical workflows continue to be effective and identify and escalate issues when things are not working effectively.
- Demonstrate strong written and verbal communication skills.
- Strong phone skills and the ability to multitask and look up all the relevant and necessary information access the situation understand next steps and communicate appropriately to patients while on the phone.
- Provide exemplary customer service focusing on execution of problemsolving any client/patient issues that arise .
- Ensuring all appointments/visits are completed to customer satisfaction. The expectation is that this is done in a timely manner and with a lot of attention to detail including ensuring scheduled appointments are made in the correct time zones.
- Acting as a proxy for the Customer Success and Implementation Manager on various meetings and workflows such as legal customer success and communications
- Improving team efficiency by creating optimum processes with technology and people.
Requirements
1 years of experience working on projects in a startup or healthcare environment required
English Proficiency: C1 or higher
Proven capacity to learn new technologies for maximum project success
Ability to construct effective emails giving clients and internal stakeholders all necessary background and project updates
Ability to thrive in a rapidly changing highenergy highexpectations environment
Excellent written and spoken communication
An energetic mature positive attitude that works well independently and with a team.
Proven track record of taking initiative.
Ability to manage multiple projects and tasks while staying organized and efficient
Must have Fiber Optic internet with at least 25 Mbps bandwidth
Must have a backup desktop or laptop with the latest OS
Must be able to work from
Must be amenable to reporting to our Makati and BGC office as required
English Proficiency: C1 or higher
Proven capacity to learn new technologies for maximum project success
Ability to construct effective emails giving clients and internal stakeholders all necessary background and project updates
Ability to thrive in a rapidly changing highenergy highexpectations environment
Excellent written and spoken communication
An energetic mature positive attitude that works well independently and with a team.
Proven track record of taking initiative.
Ability to manage multiple projects and tasks while staying organized and efficient
Must have Fiber Optic internet with at least 25 Mbps bandwidth
Must have a backup desktop or laptop with the latest OS
Must be able to work from
Must be amenable to reporting to our Makati and BGC office as required
Benefits
WHAT WE OFFER:
Great Place to WorkCertified Company
Premium HMO
Holistic employee experience
Workfromhome and hybrid work setup
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
1+ years of experience working on projects in a startup or healthcare environment required English Proficiency: C1 or higher Proven capacity to learn new technologies for maximum project success Ability to construct effective emails giving clients and internal stakeholders all necessary background and project updates Ability to thrive in a rapidly changing, high-energy, high-expectations environment Excellent written and spoken communication An energetic, mature, positive attitude that works well independently and with a team. Proven track record of taking initiative. Ability to manage multiple projects and tasks, while staying organized and efficient Must have Fiber Optic internet with at least 25 Mbps bandwidth Must have a backup desktop or laptop with the latest OS Must be able to work from Must be amenable to reporting to our Makati and BGC office as required
Employment Type
Full Time
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