Manager Business Excellence SFA

Take ownership of endtoend management of SFA solutions.

To Implement Standard Operating Procedures (SOPs) for SFA processes set KPI measurements for SFA team members.

Ensuring comprehensive onboarding training for new joiners on the tool.

Providing training to the sales team on newly introduced features.

Ensuring availability of tool features in vernacular languages understood by the team as per geography/territories.

Review existing processes for data maintenance and hygiene query resolution and quality checks on analytics for the tools productivity.

Identify necessary reports and analysis required & Coordinate with the application provider for smooth operations.

Continuous improvement in master data accuracy: Geo Tagging Channel Bifurcation Customer Master Hierarchy mapping.

Providing data at specified frequencies to the internal customers as per aligned business needs.

Maintain regular communication with internal customers gathering feedback for improvement as per market insights.

To review and suggest to enhance existing features and services aligned to new technologies and automation in trend.

Review costeffectiveness and productivity of existing applications.

Suggest feasibility of alternative options with superior features as per latest market trends.