Technical Support Engineer- L1

Heinsohn Business Technology is a Colombian software company with a wide range of clients across the Americas is looking for topnotch professionals to be part of our international team as Technical Support Engineer to rock it! Lets grow together in a multicultural team!

Tasks

Support endusers with efficient resolutions in english
Sample tasks include: password resets mailbox delegation user account creation hardware troubleshooting connectivity issues user offboarding update installation casic setting configuration for cloud services such as Zoom Microsoft 365 Google apps etc configuring user permissions
Ensure high quality of support
Responsible for helpdesk issue resolution on workstations laptops mobile devices network devices and cloud services
Build and maintain accurate technical documentation including accurate time tracking

Requirements

Technical Proficiencies Required
Bacherlors degree or equivalents
English level C1
Desktop: Windows Mac
Mobile: iPhone Android
Network: wireless connectivity issues
Cloud: Basic understanding of Google GSuite Microsoft 365 Slack Zoom

Benefits

• 100% remote work
• USD payment as contractor
• Growth opportunities
• A multicultural environment