Transaction Risk Investigator
Posted on :
22-05-2024
Employer Active
1 Vacancy
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Job Description
- Investigation specialists are expert communicators and problem solvers obsessed with Customer success.
- They have a passion for proficiency, and efficiently navigate formal and informal channels to advocate on the Customer’s behalf.
- They take full ownership of their functional issues and offer high quality solutions and they are the champion for proactive improvements.
- Investigation Specialists are technically competent, self-motivated individuals with the objective to deliver sustainable results that improve the customer experience
- . Ideal applicants will have experience in CTPS investigations.
- All candidates must be capable of succeeding in a fast-paced team environment with minimal supervision.
- The position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions and accounts.
"Please note that this job role is a seasonal role ( FTC ) for 6 months on the payroll of Amazon."
Key job responsibilities
Roles And Responsibilities
This includes, but is not limited to:
- Investigate suspicious activities and behaviors that could pose a risk to Amazon or our customers in global markets
- Ensure high quality decision by applying CTPS standard operational procedures
- Identify known fraud patterns, discover new modus operandi trends and take actions to minimize risks
- Use a wide range of internet and in-house tools to research transactions and gather data to make accurate decisions
- Take appropriate actions to identify and help minimize Amazon’s financial, legal and reputational risk
- Maintain high levels of confidentiality and data security standards
- Achieve weekly productivity and quality standards for investigations
- Communicate via email and telephone with external and internal customers and financial institutions to make informed decisions about risk
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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