Hi
The positions below are open for one of our MNC Client for Mumbai(Vikhroli) Location.
Experience Fresher graduate.
Salary Negotiable.
Qualification BE/BTech/BSc in IT or MSC in IT./ Tech Graduate is required.
Role: Application Tech Support Practitioner / Service Desk Management.
Project Role Description :
Act as the ongoing interface between the client and the system or application.
We are dedicated to quality using exceptional communication skills to keep our worldclass systems running.
Can accurately define a client issue and interpret and design a resolution based on deep product knowledge.
Key Responsibilities :
a: L1 Service Desk Call taking profile
b: Respond to the issues reported by customers predominantly through voice and emails chat etc
c: Identify investigate and diagnose the issue
d: Provide resolution to customer based on inscope processes
e:Follows the incident life cycle as defined by process log the incident categories and document resolve or assign the incident to relevant assignment group .
f: Achieve client and client defined targets.
Professional Attributes :
a: Excellent verbal and written communication skills with email etiquette and customer service skills
b: 24x7 Support mostly night shifts and rotation are ONLY as per project requirement
c: 5 days working per week with two weekly offs based on roster
Educational Qualification:
a: Bachelors degree Additional Info : Flexibility to work on weekends and Indian holidays
Requirements
a: L1 Service Desk Call taking profile
b: Respond to the issues reported by customers predominantly through voice and emails chat etc
c: Identify investigate and diagnose the issue
d: Provide resolution to customer based on inscope processes
e:Follows the incident life cycle as defined by process log the incident categorize and document resolve or assign the incident to relevant assignment group .
f: Achieve client and client defined targets