drjobs
Urgent Hiring for Service Desk Management- Mumbai
drjobs
Urgent Hiring for Se....
drjobs Urgent Hiring for Service Desk Management- Mumbai العربية

Urgent Hiring for Service Desk Management- Mumbai

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs

Job Location

drjobs

Mumbai - India

Monthly Salary

drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Hi
The positions below are open for one of our MNC Client for Mumbai(Vikhroli) Location.
Experience Fresher graduate.
Salary Negotiable.
Qualification BE/BTech/BSc in IT or MSC in IT./ Tech Graduate is required.

Role: Application Tech Support Practitioner / Service Desk Management.

Project Role Description :

Act as the ongoing interface between the client and the system or application.
We are dedicated to quality using exceptional communication skills to keep our worldclass systems running.
Can accurately define a client issue and interpret and design a resolution based on deep product knowledge.
Key Responsibilities :

a: L1 Service Desk Call taking profile
b: Respond to the issues reported by customers predominantly through voice and emails chat etc
c: Identify investigate and diagnose the issue
d: Provide resolution to customer based on inscope processes
e:Follows the incident life cycle as defined by process log the incident categories and document resolve or assign the incident to relevant assignment group .
f: Achieve client and client defined targets.

Professional Attributes :
a: Excellent verbal and written communication skills with email etiquette and customer service skills
b: 24x7 Support mostly night shifts and rotation are ONLY as per project requirement
c: 5 days working per week with two weekly offs based on roster

Educational Qualification:
a: Bachelors degree Additional Info : Flexibility to work on weekends and Indian holidays

Requirements

a: L1 Service Desk Call taking profile
b: Respond to the issues reported by customers predominantly through voice and emails chat etc
c: Identify investigate and diagnose the issue
d: Provide resolution to customer based on inscope processes
e:Follows the incident life cycle as defined by process log the incident categorize and document resolve or assign the incident to relevant assignment group .
f: Achieve client and client defined targets

Benefits

  • Cab Facilities.
  • Night Allowance.
  • PF
  • Health Insurances


Requirements

Requirements

a: L1 Service Desk Call taking profile
b: Respond to the issues reported by customers predominantly through voice and emails chat etc
c: Identify investigate and diagnose the issue
d: Provide resolution to customer based on inscope processes
e:Follows the incident life cycle as defined by process log the incident categorize and document resolve or assign the incident to relevant assignment group .
f: Achieve client and client defined targets

Benefits

  • Cab Facilities.
  • Night Allowance.
  • PF
  • Health Insurances


Benefits

Benefits

  • Cab Facilities.
  • Night Allowance.
  • PF
  • Health Insurances


Hi, The positions below are open for one of our MNC Clients for Bangalore Location. About The Client- Our Client is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services. Must Have- Experience - 5 Years Salary - Negotiable, will discuss over call. Qualification -Any Graduates Location - Bangalore (Work From Office) Notice Period - 15 Days Role: As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements related to ServiceNow IT Service Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: - Collaborate with cross-functional teams to analyze business requirements and design solutions to meet those requirements. - Assist in defining requirements and designing applications to meet business process and application requirements related to ServiceNow IT Service Management. - Develop and maintain technical documentation related to application design and implementation. - Provide technical guidance and support to development teams during the implementation phase. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow IT Service Management. - Good To Have Skills Experience in Servicenow Tools Administration. - Experience in designing and implementing ServiceNow ITSM solutions. - Strong understanding of ITIL processes and best practices. - Experience in developing technical documentation related to application design and implementation. Additional Information: - The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. - This position is based at our Bengaluru office. Benefits

Employment Type

Full Time

Company Industry

About Company

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.