Support Engineer

Years of Experience:2 to 3 years

Work Location: Coimbatore / Chennai

Responsibilities:

Advanced Troubleshooting:

Youll diagnose and solve complex technical problems related to the software platform. This involves analyzing logs replicating issues and leveraging your knowledge of the platforms architecture.

Technical Expertise:

Possessing a strong understanding of the software platform is essential. This includes functionalities integrations and common configurations.

Customer Focus:

Providing exceptional technical support to endusers is key. Youll need excellent communication skills to explain solutions clearly and build rapport.

Collaboration:

Working closely with L1/Business service team to ensure seamless issue escalation and resolution. You might also collaborate with developers to diagnose bugs or provide insights for improvement.

Knowledge Base and Documentation:

Contributing to the knowledge base by documenting solutions troubleshooting steps and workarounds is crucial for future reference and improved support.

Staying Updated:

The tech landscape is constantly evolving. Staying uptodate on the platforms updates new features and relevant technologies is vital for effective troubleshooting.

Qualifications:

• Bachelors degree in Computer Science Information Technology or a related field (or equivalent experience).
• Indepth knowledge of the software platform.
• Experience with troubleshooting software applications.
• Strong analytical and problemsolving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple tasks effectively.
• Experience with scripting languages or APIs might be a plus.
• Experience using ticketing systems and knowledge base tools is preferred.

Additional Skills:

• Experience with programming languages Java Angular
• Knowledge of datastores MongoDB
• Experience working in a fastpaced and customercentric environment.

About TrusTrace

Founded in 2016 TrusTrace offers a marketleading platform for supply chain traceability and compliance enabling brands and suppliers around the world to standardise how supply chain and material traceability data is captured digitised and shared. TrusTrace is leading globalscale traceability programs for many of the worlds largest brands. The company is headquartered in Stockholm Sweden with additional offices in India France and the US.

What do we offer

• The opportunity to drive change and break new grounds to enhance and strengthen the visual identity of a growing global scaleup company committed to accelerate sustainable transformation in fashion.
• To be part of a great multicultural multilingual team.
• A centrally located office in Coimbatore / Chennai.