Mobility Advisory Service Manager

Account Leader & Business Partner:

• Responsible for managing all the Mobility services in scope consistently with global standards Mobility strategy policies & protocols. Inscope Mobility services include Corporate Mobility Corporate Travel Meetings & Events ensuring AP55 compliance & overseeing execution of functional guidelines.
• Act as subject matter advisory expert bringing in and coordinating deep expertise and knowledge encompassing all aspects of Mobility.
• Establish effective & enduring relationships with key business leaders of the countries in scope to review Mobility services delivery effectiveness business needs & emerging matters.
• Manage engagement with key stakeholders & Mobility Leadership to apprise on changes in internal & external policies processes compliance matters & to provide the strategic outlook.
• Responsible for resolving issues escalated by the leadership by coordinating across the Mobility organization & key stakeholders in adherence to strategic direction set by senior Mobility management.
• Leverage reporting & analytics from the Management Information & Business Support team to conduct meaningful stakeholder conversations.
• Maintains acquaintance with the Mobility Digital Transformation journey & provide support in building a collective understanding of it with relevant stakeholders of the countries in scope.
• Support engagement with Mobility functional leads & stakeholders ( Crisis Mgt Employment Law Immigration Law Tax HR and Finance) to define current issues & emerging trends that can be shared with leadership of countries in scope for wider deliberations. Examples include immigration & tax law changes that can impact the Mobility strategy for the country.

Plan drive & monitor delivery of Mobility services programs and/or projects:

• Accountable for working in partnership & as the point of interface with Mobility senior/regional Leads to manage ongoing development of the delivery model.
• Support consistency of standards for all mobility services including suppliers to deliver an end to end seamless service to the customer & operationalize changes .
• Work efficiently with Mobility core & functional teams to improve services & adjust them congruent to evolving business requirements guided by policies procedures and business plan. Under senior/regional Mobility leads guidance collaborate closely with relevant parties to enable efficient mobility that might include recommending policy changes streamlining process execution leveraging tools & metrics & evolving operational trainings based on ongoing experience feedback from stakeholders remediation & improvement plans.
• Collaborate efficiently with teams in an agile manner generate clarity support increase commitment to the solutions & to maximize productivity.
• Provide ongoing support to peers & domain experts. Seek and provide functional direction in the decisionmaking process for the operations team. Demonstrate & foster collaboration across the Mobility organization and other corporate functions associated teams. Consult closely with relevant colleagues share & adopt best practices across countries.
• Determine impact of changes on operations assess risks thereof evaluate prioritize propose approach in alignment with Mobility strategy log & operationalize.
• Support the oversight of all associated mobility services including but not limited to travel arrangements visa requirements foreign exchange / currency enablement health insurance & expense claims.
• Responsible for delivery of Mobility services to customers requiring premium complex or routine services. Act as the pivot when managing escalations received/flagged; refine articulation review address drive to resolution adhering to policies and global Mobility procedures
• May participate in local national & global special projects; act as change agent for local/functional implementations innovation initiatives & technology enablements.
• Manage the delivery effort including change demand & support of operations management within schedule cost quality effort & applicable SLAs. Might leverage the offshore service delivery model as appropriate for operational mobility requirements.
• Responsible for budget & compliance management of all Mobility services within the assigned scope
• Work closely with Mobility team leads & senior/regional leads to baseline the scope & estimations for resource planning budgets & cost optimization initiatives
• Responsible for execution & maintenance of regional & local policy/procedures with an oversight of compliance adherence.
• Accountable for corroborating mobility & related policies for the teams to practice in operations.
• Oversee teams responsibilities for vendor payments recoveries & accruals per agreed scope & delivery framework.
• Collaborate with the relevant parties to optimize the value of external vendor relationships.
• Enable & have oversight of working arrangements for multidisciplinary Mobility services predefined global & local processes performance reviews & as applicable Service Level Agreements (SLAs) reviews in scope.
• Manage business generated & operational requests (new/change) in coordination with Mobility teams & leadership.
• Accountable for leveraging the local & global compliance sites/portals/tools for recording tracking progress & addressing internal/external inquiries non1compliance investigations site visits by government authorities audits & risk assessments within predefined protocol & in collaboration with key stakeholders.
• Manage & participate in external & internal service & compliance audits provide feedback to local onshore offshore global & crossfunctional teams.
• Contribute to Crisis Management efforts at regional/global level.
• Maintain close relationships with key parties involved to anticipate operational dependencies for resolving staffing issues & answer complex questions.
• After Venture & Acquisitions deals/cases cutover support adoption usage & socialization of Mobility processes & tools seamless management of services.

Must Have:

• Bachelors Degree (Preferred: HR Business Ad International relations)
• At least 7 years of experience in Mobility and At least 4 years People Management experience
• Expert knowledge of global mobility processes in immigration/visa relocation programs destination services and tax
• Program and Project Management (End to end global mobility processes including assignment planning cost estimation vendor management compliance and reporting)
• Stakeholder Management & Client Relationship Building & Management (All levels including: Executives HR Teams Employees and External Vendors or partners)
• Risk Management (Knowledge of visa regulations immigration process and tax implications related to global mobility assignment)
• Operational Excellence (Leverage data insights to make datadriven decisions optimize mobility process and align mobility initiatives with business goals and priorities)
• Issue Management
• Excellent command of English Language both oral and written skills

Remote Work :

No