IT Specialist

Our client is a trailblazer in the BPO realm dedicated to assisting innovative startups in scaling their operations seamlessly. With a global footprint spanning four key locations they prioritize partnership over mere service provision investing in talent and innovation to drive success.

At our clients company employees arent just workers; theyre integral members of a dynamic team committed to pushing boundaries and fostering creativity. With a culture of continuous learning and growth every day brings new opportunities to make a meaningful impact and contribute to something greater than oneself.

Joining our clients team means embarking on a journey of professional development and personal fulfillment. With equal opportunities for all and a supportive work environment they empower individuals to propel their careers forward and play a vital role in shaping the future of outsourcing.

As an IT Service Specialist youll be the backbone of our internal team providing essential support for resolving technical hardware and software issues. Your role includes promptly responding to service requests for hardware and meticulously maintaining asset management inventory. Success in this position hinges on your extensive experience in delivering information technology support in a fastpaced environment. As a topnotch IT support specialist youll play a pivotal role in enhancing productivity by ensuring the smooth operation of company IT systems.

• Provide user support for all hardware and software issues for both Mac and Windows devices
  
• Experience with Mobile Device Management (MDM) solutions
  
• Maintain and track incidents and requests through the ticketing system ideally JIRA Service
  
• Coordinate with technical teams to resolve issues and implement solutions
  
• Maintain an inventory of IT assets and manage software licenses
  
• Provide technical training to endusers and new employees
  
• Collaborate with IT management on strategic IT projects and improvements
  
• Continually improve user experience and service satisfaction
  

Requirements

Crafting Your Career: Essential Skills for Tech Excellence

• Proven work experience in IT support preferably in a tech startup environment
  
• Wellrounded technical background with experience troubleshooting hardware
  
• A process improvement mindset
  
• Excellent problemsolving and troubleshooting skills
  
• Collaborative mindset
  
• Experience with OKTA Bettercloud Intune and Mosyle are a plus
  
• English Level: B2C1
  
• Education: Software engineering or related
  

Benefits

Perks Paradise: Enjoying IT Fruits of Labor

• 5day work week
  
• Remote/WFH arrangement
  
• Provided work items
  
• Indefinite term contract
  
• Additional vacation leave
  
• Direct client exposure
  
• Career growth opportunities
  
• Supportive work environment
  
• Prime office locations: Bogot and Medellin
  
• Upskilling opportunities with Emapta Academy
  

Who are we

Discover Emapta where your career meets Colombian vibrancy!

Emapta is not just a global outsourcing powerhouse; its a hub of opportunity infused with the lively spirit of Colombia. Joining us means becoming part of a community that values the unique cultural mosaic of our country. With a proven track record and an array of international clients Emapta provides a robust platform for your professional journey without the need for you to hop into a plane and work abroad.

At Emapta we go beyond being a workplace; were a community that treasures the harmony between professional and personal life. Emapta is a cultural melting pot that fosters innovation collaboration and continuous learning. Immerse yourself in our dynamic culture and contribute to an organization that puts employee wellbeing at the forefront.

We look forward to welcoming you to the Emapta family in Colombia.

#EmaptaExperience