Tier 2 Network Field Engineer

Tier 2 Network Field Engineer
Location: New York City and Spring Valley NY


Job Description:
We are currently seeking a Tier 2 IP Network Field Technician to join our team. As a Tier 2 IP Network Field Technician you will be responsible for the installation maintenance and troubleshooting of IP and Communications infrastructure components including wiring routers switches wireless access points and other related technologies.
This is an onsite position that requires travel within the five boroughs of New York City and Westchester and Orange and Rockland to support infrastructure maintenance and support activities. The job locations will vary and may include substations workout locations and office buildings with varying access requirements. As the candidate you will need to provide your own transportation but only travel between Con Edison job sites will be reimbursable.

Responsibilities:
Support network lifecycle equipment upgrade initiatives
Install replace support and troubleshoot IP and Communications infrastructure components
Work closely with subject matter experts to proactively identify and resolve issues that affect the enduser experience
Review monitored system alerts and alarms and take appropriate actions when necessary
Maintain accurate documentation required to resolve issues track progress in ServiceNow and provide status update reports on all issues (opened pending resolved etc.)
Support inventory management activities


Requirements:
Bachelors degree in a relevant field or equivalent experience
5 years of experience in the installation maintenance and troubleshooting of IP and Communications infrastructure components
Handson experience with Cisco IOS based routers switches Wireless APs as well as datacenter NXOS based switches
Proficient with Cisco Command Line Interface (CLI) to perform tasks such as configuring troubleshooting and completing IOS upgrades
Strong knowledge of TCP/IP networking protocols
Experience with wireless networking technologies and protocols
Experience with Cisco VoIP and Poly video conferencing technologies
Familiar with 66 Block and 110 Block cross connect procedures
Strong problemsolving and analytical skills
Excellent communication and interpersonal skills
Ability to work independently and in a team environment
Must have a valid drivers license and reliable transportation