Customer Service Officer

• Make outbound calls to corporates politely and professionally to arrange appointments with C- Level staff for meetings.• Make outbound calls to obtain feedback on services.• Keep records of customer interactions recording details of complaints, comments, and inquiries.• Maintain monthly MIS reports of customer feedback and recommended action plans.• Follow up to ensure that appropriate action has been taken on customer requests and complaints.• Escalate unresolved customer requests, and pass on grievances to higher departments for further investigation and clarification.• Make reminder calls to clients, send follow-up emails, and schedule appointments.• Get feedback and quality Assurance on identified or unidentified issues. Minimum Qualifications and Experience• 1 to 3 years’ experience.• Bachelor’s degree• Experience working with Multi National Company preferred Competency Requirement• Excellent telephone manners and listening skills• Excellent English speaking & writing skills• Multi -Tasking is essential• Comprehensive understanding of Microsoft Excel