PMO

• Coordinating / leadership among responsible teams across onsite/offshore as PMO manager/Fin. domain lead(DL)
  
• Regular work (Inquiry/Service Request handling Trouble shooting) as Fin. DL/M365 onsite support
  
• Team management including team member capability enhancement/improvement
  
• Customer communication & documentation on a regular/adhoc basis
  
• Emergency & escalation handling based on customer registered call out procedure
  
• Manage and execute the small enhancement for responsible applications
  

Requirements

• Japanese native bilingual language capability
  
• Communication with Customers PICs at both IT/Business sides and other service provider relevant team(Infra support
  
• Communication with other relevant team(Collaborated/counterpart application)
  
• Customer expectation management escalation handling
  
• Problem solving issue handling
  
• ITIL IT service strategy knowledge
  
• Basic level Knowledge of app. program (Mandatory: Java/C VBA Nice to have: Oracle HFM handson experience(MetadataFDMEEData FormFinancilal ReportRuleShared ServiceADFSmartView) SAP HANA based)
  
• Basic level Knowledge of DB(Mandatory:Oracle/SAP/SQL server) System Networking
  
• Basic level accounting knowledge
  

• Project management
  
• SDLC process management
  
• Risk/Task/Quality/schedule/Cost management
  
• Usage of Ticket management system(e.g. ServiceNow)
  
• M365
  

• Requirement analysis supporting and guiding responsible team on functional and technical areas as required
  
• Excellent written and verbal communication with customers for problem solving issue handling or requirement gathering in Japanese
  
• Ability to propose a plan of Kaizen or Lean activities to improve customer satisfaction
  

• Coordinating / leadership among responsible teams across onsite/offshore as PMO manager/Fin. domain lead(DL)
  
• Regular work (Inquiry/Service Request handling, Trouble shooting) as Fin. DL/M365 onsite support
  
• Team management, including team member capability enhancement/improvement
  
• Customer communication & documentation on a regular/ad-hoc basis
  
• Emergency & escalation handling based on customer registered call out procedure
  
• Manage and execute the small enhancement for responsible applications
  

Requirements

• Japanese native bilingual language capability
  
• Communication with Customers PICs at both IT/Business sides and other service provider relevant team(Infra support
  
• Communication with other relevant team(Collaborated/counterpart application)
  
• Customer expectation management, escalation handling
  
• Problem solving, issue handling
  
• ITIL IT service strategy knowledge
  
• Basic level Knowledge of app. program (Mandatory: Java/C, VBA, Nice to have: Oracle HFM hands-on experience(Metadata,FDMEE,Data Form,Financilal Report,Rule,Shared Service,ADF,SmartView), SAP HANA based)
  
• Basic level Knowledge of DB(Mandatory:Oracle/SAP/SQL server), System Networking
  
• Basic level accounting knowledge
  

• Project management
  
• SDLC process management
  
• Risk/Task/Quality/schedule/Cost management
  
• Usage of Ticket management system(e.g. ServiceNow)
  
• M365
  

• Requirement analysis, supporting and guiding responsible team on functional and technical areas as required
  
• Excellent written and verbal communication with customers for problem solving, issue handling or requirement gathering in Japanese
  
• Ability to propose a plan of Kaizen or Lean activities to improve customer satisfaction