Guest Relations Agent

Guest Relations AgentWhat You Will Be Doing

• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Record information in the logbook daily
• Ensure compliance with health and quality standards
  

Qualifications

Your experience and skills include:

• Service focused personality is essential
• Prior experience working with Opera or a related system
• Fluency in English
• additional languages are a plus
• Proven experience as a Guest Relations Officer
• Familiarity with hospitality industry standards
• Proficiency in English; knowledge of additional languages is a plus
• Computer literacy
• A customer-oriented and professional attitude
• An outgoing personality
• Outstanding communication abilities
• Excellent organizational and time-management skills
• Diploma or BSc/BA in Hospitality Management is preferred