School Technician

2 months contract with a local authority

Job Summary:

The role of the Schools Technician (SDE Post) Level 3 Zone 1) is to support the provision of IT infrastructure in Schools respond to customer requests problem resolution and service request operation that meets the needs of the Schools IT Support Service customer base and the wider Council; having a strong customer service ethos.

Key Duties/Accountabilities:

Routinely attend school and council sites for the purpose of completing customer requests.

To provide technical support (also known as second line support) in the installation and maintenance of system software such as operating systems data management products office automation products and other utility software

To manage customer relationships liaising with Head Teachers Heads of traded services and ICT coordinators

Essential Experience Required:

Schools based IT support experience is desirable.

BSc in relevant discipline or equivalent industry experience.

Additional information to note:

08:30 4:30 working hours

The closing date for this position is 13/05/2024