Italian Speaking Technical Support Representative

Are you proficient in Italian and passionate about assisting customers with technical issues Were seeking an ItalianSpeaking Technical Support Representative to join our team in Lisbon. Technical expertise is essential for this role and for candidates relocating we offer a comprehensive relocation package covering flight tickets to Lisbon and accommodation. Enjoy competitive pay health and life insurance career growth opportunities and more.

About Our Company:

Based in the vibrant city of Lisbon were a leading tech company committed to providing exceptional technical support to our customers. Our team values collaboration innovation and a customercentric approach to problemsolving. Join us and become part of a dynamic work environment where your skills and contributions are valued.

Role Description:

As an ItalianSpeaking Technical Support Representative youll play a pivotal role in delivering highquality technical assistance to our Italianspeaking customers. Your responsibilities will include:

• Providing timely and effective technical support to customers via phone email or chat channels.
• Troubleshooting software and hardware issues and providing solutions in a clear and concise manner.
• Collaborating with internal teams to escalate complex technical issues and ensure timely resolution.
• Documenting customer interactions and technical solutions in our CRM system for future reference.
• Conducting product demonstrations and training sessions for customers on new features and functionalities.
• Contributing to the development of support documentation and knowledge base articles to assist customers in resolving common technical issues independently.

Requirements:

• Fluency in Italian with excellent verbal and written communication skills.
• Technical experience and proficiency in troubleshooting software and hardware issues.
• Strong problemsolving skills and the ability to think analytically under pressure.
• Previous experience in technical support or a related field is required.
• Familiarity with CRM systems and ticketing tools is advantageous.

Benefits:

• Competitive Salary: Receive a competitive compensation package that reflects your skills and experience.
• Relocation Package: For candidates relocating from abroad we provide assistance with flight tickets and accommodation.
• Health and Life Insurance: Access comprehensive coverage for your wellbeing and peace of mind.
• Career Growth Opportunities: Take advantage of opportunities for professional development and advancement within our organization.
• Vibrant Work Culture: Join a diverse and inclusive team that values collaboration innovation and continuous learning.

Join Us:

If youre fluent in Italian and have a passion for providing technical support we want to hear from you! Apply now to join our team in Lisbon as an ItalianSpeaking Technical Support Representative and help us deliver exceptional customer experience

Remote Work :

No