Collection Remedial Officer - Alzayani Investments

Purpose of the Job:

Managing the Credit Control Department by coordinating between the GCCM, Assistant GCCM and the Debt / Bill Collector through securing payments or arranging alternative settlement plans for due and over dues bills / receivables. Also, communicate with Accounts Manager/ Legal or concerned departments to obtain additional information if required on any outstanding payments.

MAJOR DUTIES & RESPONSIBILITIES:

• Responsible and coordinates between the GCCM/Asst. GCCM, Accounts department and if required to the Debit/ BiII Collector by securing payments or arrange alternative settlement plans for due and overdue bills/receivables.
• Responsible in communicating with Accounts to obtain additional information as required, contact clients to facilitate timely payment of dues, recommend appropriate course of action, such as referral to outside collection agencies, legal department, prepare analysis and maintain up to date records and reports documenting the status and amounts of past due accounts and timing and nature of their disposition; and serve as a back up support for debit/bill collectors.
• Responsible in carrying out detailed reviews of all Group Companies Credit
• Responsible arranging meeting for business discussion with the clients in order to receive the payments /receivables or repossessed cars as per company credit policy.
• Responsible in preparing a list of customers that will be visited by Credit Control Supervisor/debit collector on a daily basis if required.
• Responsible in contacting clients for collecting payment receivables as per Debtors list.
• Responsible in collecting cheques, arrange for receipts from Accounts Dept. and ensure they are delivered to the clients.
• Responsible in reporting to Accounts department and if necessary to GCCM/Asst. GCCM in their respective functions as and when required concerning dispute or issues.
• Responsible in contacting clients by phone or letter to inform them well in advance of their due and unpaid account.
• Responsible in obtaining any other data/supporting documents required from the clients against receivables.
• Responsible in maintaining all outstanding records and inform Accounts Dept or GCCM immediately of payment receipts or facing any major difficulties with the clients in procuring payments
• Responsible in maintaining a smooth and healthy relationship with all parties concerned.
• Responsible and Liaise with GCCM / Asst. GCCM and Legal Dept regards cases and assist in resolving those cases by joint visit.
• Responsible and Liaise with GCCM / Asst. GCCM and Legal department regards return cheques.
• Prepare a monthly report regards return cheques and take responsibility in resolving dispute, follow up, collection of payment and bringing up to Legal departmentthose unsolved cases.
• Responsible in handling disputed accounts and resolve them at the satisfactorily level.
• Responsible in maintaining smooth and healthy relationship with all parties concerned.
• Responsible in ensuring that all accounts are well controlled and that all outstanding Amount is collected:
  

Assign daily works and responsibilities to the Debt/ bills collector and evaluate the result of the delegated assignments.

Assist the bill collector where required to ensure outstanding debts collected on time.

Monitor the customer’s credit terms and assist Group Credit Control Manager in setting the credit terms for the existing/ new customers.

Supervising the issuing of customers invoices and ensures the delivery of the same within 3 working days.

Build and develop the relation with the existing customers by visiting them from time to time.

Receive / suggest rescheduling customers’ overdue bills to help in bringing the accounts to current by clearing the arrears.

• To attend daily customers queries within 48 hours, such as:
  

Invoices.

Statement of account

Copy of LPO.

Copy of agreement.

Payment rescheduling request

Stop payment request

Redeposit cheques

• Responsible in preparing and presenting all needed reports to Group Credit Control Manager & Accounts Manager:
  

Daily collection report.

Weekly bounced cheques report.

Monthly A/R report/Black list Report/ Bounced chqs Report.

Monthly KPI report.

Make monthly reconciliation with A/C dept. to ensure that the customers’ invoices, amounts and payments are correct.

Make any other reports that the management request.

• Responsible in receiving the bounced cheques from accounts department and handle them according to the normal process and policy of the department: