IT Desktop and Network Support LIS
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Job Description
Installing technical troubleshooting and fixing desktops printers laptops and other computer peripherals hardware problems as well as desktop applications.
Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instructionbased activities at sites and from Remote Team.
Ability to lift / move computer equipment weighing up to 50Lbs.
Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.
Usage Knowledge of TCP/IP networking DNS DHCP VPN and RDP.
Smart hand support for peripheral and networking hardware including but not limited to:
monitors keyboards mice printers fax machines scanners routers wireless routers switches firewalls racks cabinets multi port data termination panels all under Smart Hands capa bility.
Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to enduser network cabling.
Requirements
Excellent written and oral communications skills with clients and management as well as people skills.
Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency
Bilingual (English & Local C1)
Noise Cancellation head sets
Team Viewer MSTeams Putty Remote connection software Admin Access of the Laptop
RJ45 port on Laptop
Pas de parrainage de visa pour ce r le (postulez uniquement si vous poss dez un visa/permis de travail valide) Excellent written and verbal communication and customer service skills with proven ability to work in fast-paced environments. Commercial experience in an IT support technician role that includes 2 years of technical support experience in a hybrid Windows and MAC environment Experience in working with a help desk operation, to include Windows and Mac clients 2 years Experience with mobile applications/products including: iPhone, iPad, and Android Platforms Expertise in iPad / iPhone Self-starter that can collaborate actively with others in a cross-functional team Proven attention to detail and high standards for quality Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary Skilled in documenting written troubleshooting steps and instructions Business professional attire Qualifications A+ and other relevant Certification Excellent verbal and written communication skills (German B2)
Employment Type
Full Time
