Business Analyst Customer Relationship Manager
Posted on :
10-05-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
10-05-2024
Job Description
Req ID : 2828229
Contact Details:
1.Preeti Majumder
Email:
Cell: (732)
2.Saheb Kumar
Email:
Cell:
3.Savitha Chinnappa
Email:
Cell: (732)
Location: Alpharetta GA (Day One Onsite)
Duration: 6 months C2H
Years of Experience: 8 Yrs.
Notes:
Duties and Responsibilities:
Serve as the longterm customer relationship manager and product expert to mature renew and
expand Qualtrics XMDiscover programs throughout the life of the partnership
Work with customers to define and document stakeholders business requirements understand key
Work with customers to define and document stakeholders business requirements understand key
business challenges and develop the customers vision into a valuebased solution.
Develop and leverage deep Qualtrics product knowledge to drive customer program maturity
Develop and leverage deep Qualtrics product knowledge to drive customer program maturity
platform adoption and expansion opportunities.
Build and maintain multilevel client stakeholder relationships to ensure customer health and to
Build and maintain multilevel client stakeholder relationships to ensure customer health and to
drive expansion within existing accounts as program needs mature from the delivery of our key offerings.
Provide polished and timely client communication and responsive followthrough on all issues
Provide polished and timely client communication and responsive followthrough on all issues
actions and escalations.
Develop and implement Qualtrics XMDiscover XM methodologies across a variety of use cases
Develop and implement Qualtrics XMDiscover XM methodologies across a variety of use cases
and industry verticals
Partner closely with Account Executives to build account plans and strategies to accelerate growth
Partner closely with Account Executives to build account plans and strategies to accelerate growth
and XM maturation
Prepare content that educates users on how to fully utilize the platform and understand what to
Prepare content that educates users on how to fully utilize the platform and understand what to
expect from our product roadmap
Champion customer needs internally and mobilize other Qualtrics resources to to maximize
Champion customer needs internally and mobilize other Qualtrics resources to to maximize
customer impact
Develop crossfunctional initiatives that will improve the overall customer experience and lead to
Develop crossfunctional initiatives that will improve the overall customer experience and lead to
greater satisfaction and loyalty among our customers
Plan negotiate and execute the renewal strategy through informal account management and
Plan negotiate and execute the renewal strategy through informal account management and
formal RFP responses
Monitor Customer Health Metrics and take action to mitigate risk and capitalize on opportunities
Monitor Customer Health Metrics and take action to mitigate risk and capitalize on opportunities
Desired Qualification:
Bachelors degree with 48 years of experience in a management consulting CX CS or technical
account management role
Track record of success in building customer relationships at multiple levels of a clients organization
Proven experience leveraging industry best practices program operationalization insight driven
Track record of success in building customer relationships at multiple levels of a clients organization
Proven experience leveraging industry best practices program operationalization insight driven
suggestions to mature Customer facing programs
Technical understanding of data integrations
Experience with data analytics & visualizations
Strong communication skills including written analytical presentation and verbal with the ability to
Technical understanding of data integrations
Experience with data analytics & visualizations
Strong communication skills including written analytical presentation and verbal with the ability to
effectively develop materials that are appropriate to the audience and evangelize key concepts and best practices
Ability to collaborate with teams across the organization while also being able to work
Ability to collaborate with teams across the organization while also being able to work
independently and as a selfstarter
Passion for solving customer challenges coupled with a commitment to customer experience and
Passion for solving customer challenges coupled with a commitment to customer experience and
satisfaction
Ability to properly explain technical tasks to nontechnical stakeholders
Ability to properly explain technical tasks to nontechnical stakeholders
Employment Type
Full Time
Key Skills
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