2024-25 Winter Season Chalet Duty ManagerButler

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You will be real knowitalls when it comes to all things NisekoHanazono be it tours restaurants or lessons. Offering the highest level of customer service requires strong attention to detail & a patient yet go get em attitude. You must have outstanding customer service skills with a genuine desire to creating the holiday of a lifetime for every one of our guests. Your responsibility starts from the moment our guest checksin and continues throughout the whole guest journey in resort until you wave them goodbye at checkout.

To ensure success as a Steward you should remain professional and attentive to detail in matters regarding household management. A topnotch steward will have a thorough understanding of hospitality protocols and will exhibit knowledge on a wide range of topics related to dining event planning valeting and household management.

Whether hospitality is your passion and chosen career or if you are simply an exceptionally capable person ready to take on an exciting new and fun challenge this is an opportunity of a lifetime to work and play in the snowiest resort on earth.

Creating unforgettable memories

• Offering personalized recommendations for dining options day trips tailored ski lessons kids activities boot fitting arrangements Inroom massage arrangements or creative suggestions for a honeymoon proposal
  
• Maintaining close relationships with agents and service providers throughout the season to ensure NISADE receives the latest and newest information on new products or lastminute openings in high demand restaurants
  
• Expert knowledge and current information on restaurants products services availability and cancellation policies
  
• Undertaking a critical role in service recovery and doing everything possible to turn any Guest experience into a positive one within company guidelines
  
• Assisting in times of guest emergencies / injuries and communicating with Reception and the relevant departments
  
• Maintaining up to date information on snow / wind conditions lift status and being knowledgeable on local mountain
  
• Knowing intimately nontypical activities such as heli skiing cat skiing reindeer riding etc.
  
• Keeping the leaflet display updated and present a neat and tidy selection of offerings to guests.
  
• Respectfully and actively driving guest feedback for continual improvement
  
• Performing all duties and obligations with decorum tact and unwavering professionalism.
  
• Actively drive guest feedback for continual improvement (restaurant supplier activity satisfaction)
  

Accuracy administration and attention to detail

• Making new bookings changes to bookings and cancellations of bookings for restaurants ski lessons and rentals
  
• Accurately posting and administering charges on Guest Accounts
  
• Answering telephone email and in house guest enquiries directed to the dedicated Steward as well as supporting Host during checkin / checkout hours
  
  

High standards across all NISADE propertiesy

• Welcoming / greeting each guest; demonstrating high quality approachable eye contact personalised and professional friendliness at all times
  
• Promoting winter resort activities local area events and special promotions
  
• Providing clear handovers to peers in order to ensure seamless operations
  
• Maintaining the common area in immaculate condition including common area bathroom
  
• Assisting Host and maid during busy periods with luggage carrying occasional drives or a guest checkin
  
• Performing other duties as assigned by Management
  
• Ensuring that cleaning and household chores are completed.
  

Requirements

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• People with passion gusto and respectful attitudes
  
• Intuition and ability to anticipate guest needs
  
• A genuine interest in skiing resort activities restaurants and Japanese culture
  
• A Proactive positive and professional approach
  
• A desire to assist our guests and visitors to have the best holiday ever
  
• A highly motivated team player with the ability to multitask
  
• Show initiative with ability to think on your feet
  
• Good interpersonal and communication skills both oral and written with guests as well as peers
  
• Able to maintain control and composure in difficult situations
  
• Flexibility reliability and punctuality
  
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• To confidently and informatively recommend personalised guest services matched to each guest s individual needs
  
• To be knowledgeable and promote local and special events
  
• Take ownership for assignments issues or tasks and assume connected responsibilitiesy
  
• Ability to learn quickly and display a strong interest in gaining knowledge of Hirafu and the surrounding area
  
• Able to record information accurately and able to project a professional manner at all times
  
• Be immaculately presented and strictly adhere to NISADE s Property Grooming Standards (for females this includes subtle lipstick hair in neat bun nude nail polish; for males this includes short hair or hair neatly up and clean shaven facial hair) Policy as detailed in Employment Handbook
  
• A valid Japan working holiday visa or working rights
  
• Strong commitment to customer service
  
• Enthusiastic with a bright / pleasant personality
  
• Physically able to work demanding hours.
  
• Conscientious and highly organized
  
• Patience and a sense of humor
  
• Willingness to put guests needs first.
  
• Capacity to work well under pressure.
  
• Enthusiasm and dedication
  
  

Benefits

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• Competitive wages
  
• Staff accommodation available
  
• Language friendly environment
  
• Discounts on some resort services and winter activities
  
• Unique work environment
  
• Recreation Allowance (Subsidised pass)
  
• Lots of staff activities ski trips
  
• Lots of opportunities to ski/snowboard