Front Office Coordinator - Virtual Assistant

This is a remote position.

Virtual Rockstar is seeking a highly organized and detailoriented Virtual Front Office Coordinator to join our client s Physical Therapy team. As the Virtual Front Office Coordinator you will play a crucial role in ensuring the smooth operation of our client s clinic by managing various administrative tasks and providing excellent customer service to patients.

Responsibilities:

• Confirm patient appointments and manage the appointment calendar.
  

• Handle patient inquiries via phone and email.
  

• Maintain accurate patient records and ensure confidentiality.
  

• Greet patients and provide directions within the facility.
  

• Coordinate with medical staff to manage daily schedules.
  

• Follow up with patients postsession to ensure satisfaction.
  

• Verify patient insurance coverage and update patient files with insurance information.
  

• Explain insurance benefits to patients and assist with insurancerelated queries.
  

• Liaise with insurance providers to clarify coverage details and track pending insurance claims.
  

• Post payments to patient accounts.
  

• Utilize Go High Level Hellonote EMR and Google G Suites efficiently (experience with these platforms is a plus).
  

Requirements

• Previous experience in a similar role preferably in a healthcare setting.
  

• Strong organizational and multitasking skills.
  

• Excellent communication and customer service skills.
  

• Proficiency in using Go High Level Hellonote EMR and Google G Suites (or similar platforms).
  

• Ability to work independently and remotely with minimal supervision.
  

• Knowledge of medical terminology and insurance processes is advantageous.
  

Benefits

• Competitive salary commensurate with experience.
  

• Opportunities for professional development and growth.
  

• Work in a dynamic and supportive team environment.
  

• Make a meaningful impact by helping to build and strengthen families in the Philippines.