PSR III - Float

The Patient Service Representative III Float (PSR II Float) represents the face of our company to patients who come to Quest Diagnostics both as part of their health routine or for insights into lifedefining health decisions. The PSR III Float draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR III Float has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful safe and accurate manner. The PSR III Float is responsible in providing coverage at multiple locations for multiple roles. The PSR III Float must ensure that daily activities of the Patient Service Center/Mobile/Long Term Care/InOffice Phlebotomy are completed accurately and on time. The PSR III Float demonstrates Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to work and direct daily activity in a doctors office a patient service center in a house call environment long term care or as business needs dictate. Must be able to step in for a PSR III and lead one or more PSR on site. Will be required to act as a coach mentor instructor resource advisor for new employees and provide effective onboarding services to new clients. They will also act as point of contact to staff on site and provide regular input to the group lead or supervisor. The PSR III Float may also focus on working with customers who have a high complexity and/or volume practice with a specialized focus requiring outstanding phlebotomy skills. In addition these practices require a higher level of customer facing skills including verbal and written communications problem solving and collaboration with multiple functions such as: Sales Laboratory Testing Services IT connectivity Billing and Logistics due to their specialty and or complex test orders. The PSR III Float must be capable of handling multiple priorities in a highvolume setting. Required Education 1. High school diploma or equivalent. 2. Medical training: medical assistant or paramedic training preferred. 3. Phlebotomy certification preferred. Required in California Nevada and Washington. Work Experience 1. Five years phlebotomy experience required inclusive of pediatric geriatric and capillary collections. 2. Minimum 3 years in a PSC/IOP environment preferred. 3. Customer service in a retail or service environment preferred. 4. Keyboard/data entry experience.


Hours : See Below
Education :
Additional Job Details : Workdays are the following at Each location needed. Mileage will be able to be expensed for from the Manton location to the time needed at the Elk Rapids location. MW 85pm / 115 E 7th St. Manton MI. 49663 Th 8a5p / 124 Ames St. Elk Rapids MI. 49629 Fri. 8a12p/ 124 Ames St. Elk Rapids MI. 49629