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Job Details:
Job Title: L2 MAC Support
Duration: 6 Months (Possibility of Extension)
Location: Santa Clara CA
Description:
What You will be doing:
Handle tiered tickets and escalations providing onsite and remote assistance for Windows Mac Linux iOS and Android platforms as needed.
IT Inventory: Responsible for procuring managing and tracking IT assets including inventory and consumables while contributing to demand planning strategies.
Compliance and Vendor Engagement: Collaborate with engineering for audit compliance ensuring adherence to standards in hardware management and oversee vendor engagements meeting KPIs and service level agreements.
Continuous Improvement Initiatives: Identify recurring issues document processes for global adoption manage IT deployment for office buildouts and explore new technologies/methodologies to enhance operations.
UserCentric Solutions: Anticipate local user needs create systems to streamline requests and develop tools to reduce ticket submissions wherever possible.
Bachelors degree or equivalent experience in information systems or related field
Proven history of administration and support of Enterprise Windows environments analyzing troubleshooting and resolving issues then creating mitigation strategies.
Strong judgment problemsolving and decisionmaking abilities
Exceptional communication skills and the ability to grow relationships and rapport.
The ability to translate between technical details and the realworld impact they have.
Nice to have :
Phenomenal personal and interpersonal skills
Highly motivated organized selfstarter with experience in a large enterprise environment.
Proven Windows 10/11 Office 365 Android iOS Mac and Linux experience
PowerShell or other scripting and automation skills
Experience managing medium to large scale IT projects.
Full Time