Senior Customer Rela....
Senior Customer Relationship Executive
Posted on :
04-05-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2790006
JewelsHire a distinguished leader in the realm of jewellery industry recruitment extends its invitation for a position at a renowned jewellery manufacturer located in Andheri East Mumbai.
Responsibilities:
- Interact with customers through various channels including phone calls emails and live chat to understand their needs and concerns.
- Coordinate with the production team for orders
- Making sure the orders are dispatched on time.
- Good understanding of costing in jewellery.
- Build and maintain positive relationships with customers fostering trust and loyalty.
- Address customer inquiries concerns and escalations promptly and professionally.
- Collaborate with other departments to resolve complex issues and ensure timely resolution.
- Stay informed about the companys products and services to provide accurate information to customers.
- Educate customers about product features benefits and usage.
- Communicate important announcements updates and promotions to customers effectively.
- Work collaboratively with the marketing team to share customer insights and trends.
Requirements
- Excellent communication skills.
- Must be experienced in giving Quotations Pricing Invoicing & Order processing.
- Proficient in MSExcel (Vlookup Pivot)
- 36 years Experience
- Ability to understand and analyse the data quickly
- Analytical thinking
- Proactive & Go getter personality
- Selfmotivated & Dynamic in nature
Benefits
- Location Andheri East Mumbai
- Budget Up to 40k
MIS report, excel, CRM, sales reports, costing
Employment Type
Full Time
Key Skills
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